AT&T Community Forums

Why can’t I stay signed in on my ATT U-verse app on my iPad?

After receiving the latest update to the ATT U-verse app on my iPad I am not able to stay signed in. Each time I want to view the guide I have to sign in and even though I check the box that says “KEEP ME SIGNED IN” It doesn’t work ,is there anything I can do to help? Is anybody working on this problem? I may look at my guide three or four times a day. It is very annoying to have to constantly sign end.

Responses

ATTHelp

Community Support

•

221K Messages

10 months ago

We're aware of the trouble that some customers are having with the U-verse app, Rhinelander.

When it comes to staying signed in, using your U-verse Member ID, instead of your Access ID, should work. You can get info about your IDs for signing in on our website, if you need it.

We also recommend trying these troubleshooting options from our U-verse app article:

Make sure you are using the correct Member ID to sign in.
Restart the device.
Delete the cache. Varies by device, browser or device operating system.
Uninstall and reinstall the app.
Verify you have the latest software/operating system on your phone or tablet.
Turn off other apps that may be in use.
Reset your password – this can help sync up your account.
In some instances, restoring the device has resolved app function. You may lose pictures and other data if this is performed.

We don't have an estimated resolution time, but we appreciate your patience while we work on this. If you need help with anything else, just let us know.

Thanks for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist

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