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Contributor

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2 Messages

Mon, Aug 11, 2014 10:55 PM

Where is the Hallmark Channel?

I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available.  It took me a week to finally realize you don't have it. Very misleading.

Responses

dhascall

ACE - Master

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9.8K Messages

7 years ago


@338cece wrote:

When I chatted with a technician he gave me a link where I could suggest a channel to add to the lineup.  I was able to suggest it - but the link disappeared when my chat ended.  Sorry.

 

It is so sad. U-verse runs ads for HALLMARK CHANNEL, but won't add the channel to the lineup.  It just doesn't make sense.  It seems every other cable, dish, and direct-tv has it.  If u-verse is supposed to be so great, why is it they can;t afford HALLMARK?  I will never understand - but I choose to be a disappointed customer  - I have been with AT&T my whole life, and every other aspect of my package is just fine.  So I have hope that one day they will bring it back..


Hi.  The first point (that I've bolded) is a bit of a stretch.  U-Verse does not run ads for the Hallmark Channel (or HALLMARK if you would rather shout).  A network or a station may run ads for Hallmark, which U-Verse delivers into your home but U-Verse is not running the ads directly for the channels.  Why would they?

 

Your last point - yes most of us want them back.  Some want them back because they would watch the channel, some want them back because a family member would watch and some of us want the channels to return, so folks won't have to hear others complain, lol. Smiley Wink Seriously, it takes to two to tango (or tangle) and someone done made someone mad!

 

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will3368

Teacher

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1 Message

7 years ago

Interesting and I understand. However, to AT&T, I would not have changed from DirecTV if I knew they did not carry the Hallmark Channel. I love Perry Mason (old series) and no other network seems to show them. Not to mention Hallmark has some great programs. It's about what the customer wants. If the customers cannot receive at least 5-10 of the 450 channels offered, what is the point. If the programing does not improve, I'm going to move at the end of my contract.
dwinth

ACE - Professor

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2.3K Messages

7 years ago


@will3368 wrote:
Interesting and I understand. However, to AT&T, I would not have changed from DirecTV if I knew they did not carry the Hallmark Channel. I love Perry Mason (old series) and no other network seems to show them. Not to mention Hallmark has some great programs. It's about what the customer wants. If the customers cannot receive at least 5-10 of the 450 channels offered, what is the point. If the programing does not improve, I'm going to move at the end of my contract.

You should have checked the U-Verse lineup before you switched from Direct. The Hallmark Channel has been gone since September 1, 2010. Never assume that what what television provider has is the same as all of the others.

 

What do you mean by " If the programing does not improve, I'm going to move at the end of my contract."? Are you referring to U-Verse getting back the Hallmark Channel or to the overall channel lineup for U-Verse? What other channels would you like for U-Verse to include to improve the channel lineup?

 

I hope that you are not a One and Done One Post Wonder, and will respond.


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

 

 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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13.6K Messages

7 years ago


@will3368 wrote:
Interesting and I understand. However, to AT&T, I would not have changed from DirecTV if I knew they did not carry the Hallmark Channel. I love Perry Mason (old series) and no other network seems to show them. Not to mention Hallmark has some great programs. It's about what the customer wants. If the customers cannot receive at least 5-10 of the 450 channels offered, what is the point. If the programing does not improve, I'm going to move at the end of my contract.

See if ME-TV is carried in your area.  Perry Mason is shown on that network daily. 

 

ME-TV

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tito_1

Scholar

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194 Messages

7 years ago


@CynthiaWM wrote:

Can anyone tell me how to work to get Hallmark Channel back?


Switch providers.

Scholar

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197 Messages

7 years ago

Did Crown Media once state that they didn't need AT&T because their ratings were and they were doing just fine without them?

Master

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6.9K Messages

7 years ago


@codycooper864 wrote:
Did Crown Media once state that they didn't need AT&T because their ratings were and they were doing just fine without them?

When you are averaging less than 1 million viewers daily, I don't see how it could hurt or help by adding another 1 or 2 viewers.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Scholar

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197 Messages

7 years ago

Good point. I am surprised the channel survives with such a low viewership.
mamaste

Explorer

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12 Messages

7 years ago

I guess you guys are out of the loop. Hallmark's ratings have greatly improved. Cedar Cove has been the #1 show in its Saturday night time slot. The original films have seen increases, too. The ratings in 2010 were abysmal. It's not 2010 anymore. The truth is, Martha was dragging them down. Once they dropped her, ratings began to improve.

Scholar

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197 Messages

7 years ago

Hallmark is not missed in my household. I'm watching college football on Saturday night.

Master

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6.9K Messages

7 years ago


@mamaste wrote:
I guess you guys are out of the loop. Hallmark's ratings have greatly improved. Cedar Cove has been the #1 show in its Saturday night time slot. The original films have seen increases, too. The ratings in 2010 were abysmal. It's not 2010 anymore. The truth is, Martha was dragging them down. Once they dropped her, ratings began to improve.

While it may have 1 show that is winning a weekend time slot, it's still not anywhere near the top 25 shows for the week and it's ratings are still abysmal when compared to other networks. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
americangame

Professor

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1.3K Messages

7 years ago

Winning a ratings battle on a Saturday night is like winning a game of poker aginst a bunch of people with no money.

 

Also, I just looked a the ratings for the show. It has never won the night in the number of viewers (that belongs to Nick and Lifetime) and it is never in the top 5 for the 18-49 ratings demographic.

 

Sources

1

2

3

4

5

 

LoveHD

Scholar

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155 Messages

7 years ago

I don't think ratings are what determines a channels lineup from a cable television provider. If that was vital, AT&T U-verse likely would not carry, for example, Justice Central. If this was the structure, we wouldn't have individual channels surprassing 100.

 

It seems like at least one of the two parties - Crown Media or AT&T U-verse - has been instrumental in not bringing back Hallmark Channel and Hallmark Movie Channel. I don't know the details. Regardless whatever negotiations, the three years which have passed since after both left the lineup helps to answer the following question: "Which one can better survive without the other?" Both will claim they are doing well.

ACE - Expert

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13.6K Messages

7 years ago


@LoveHD wrote:

I don't think ratings are what determines a channels lineup from a cable television provider. If that was vital, AT&T U-verse likely would not carry, for example, Justice Central. If this was the structure, we wouldn't have individual channels surprassing 100.

 

It seems like at least one of the two parties - Crown Media or AT&T U-verse - has been instrumental in not bringing back Hallmark Channel and Hallmark Movie Channel. I don't know the details. Regardless whatever negotiations, the three years which have passed since after both left the lineup helps to answer the following question: "Which one can better survive without the other?" Both will claim they are doing well.


Ratings doesn't wholly determine whether a network is carried by a provider but I'm sure it plays a part in how much said network wants to charge and how much a provider is willing to pay.  And therein lies the problem.

 

Hallmark wanted $xxx amount of money and ATT was unwilling to pay it as per this statement from ATT:

 

We are very disappointed that Hallmark has refused to provide AT&T and its customers with a fair deal one that is no worse than similarly-sized and smaller providers and refused to adhere to key obligations under our current deal. We offered to extend the current deal while talks continued, and Hallmark rejected that offer. We don’t want customers to lose their programming, but we believe strongly that our customers should not have to pay more than their fair share for Hallmark’s channels, which is exactly what Hallmark is demanding.”       8/2010

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Scholar

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197 Messages

7 years ago

Hallmark - Your shows aren't as good as you seem to think they are. This is one time that I actually side with AT&T.

 

[Edited to comply with Guidelines]

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