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Contributor

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2 Messages

Mon, Aug 11, 2014 10:55 PM

Where is the Hallmark Channel?

I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available.  It took me a week to finally realize you don't have it. Very misleading.

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Accepted Solution

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dwinth

ACE - Professor

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2.3K Messages

5 years ago

It is over! The two Hallmark channels will be back as of tomorrow, 7/23/15. I hope the moderators go through the forum and clean it up a bit by deleting all of the hundreds of Hallmark threads created since August, 2010.

 

More information about the Hallmark Channel here.

 

On the other hand, will any posts made by a poster disappear under his profile if a thread is deleted?

 

I do not know if that is feasible, but it is just a thought.

 

 

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Anonymous

New Member

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25.7K Messages

7 years ago

Gone!!  Been gone for quite a while now.

Official Solution

dwinth

ACE - Professor

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2.3K Messages

7 years ago


@ellemoy wrote:

That is very disappointing.  I switched from Comcast recently and didn't realize that Hallmark wasn't offered on U-Verse since I didn't think Hallmark would be a specialized channel that not all carriers would provide.  Is there a place to give feedback on the ATT website? 


The Hallmark Channel has been gone from U-Verse since September 1, 2010. Please make your request for that channel here:    http://uversechannels.att.com/

 

Not all providers carry the same channels. U-Verse carries channels that other providers do not have. Always check the most current channel listings before changing providers.

 


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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ACE - Expert

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13.5K Messages

6 years ago

Hallmark and Hallmark Movies have been OFF the Uverse lineup for over 3 years (9/2010). 

 

The chances of it being brought back in the next 2 weeks is pretty slim.

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ACE - Expert

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13.5K Messages

6 years ago

Uverse dropped Hallmark Channel 4 years ago.  Smiley Frustrated

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Jeffster

ACE - Professor

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2.1K Messages

6 years ago


@GrannyM wrote:

SO FRUSTRATED! Just came back to U-Verse after being gone almost 3 yrs.


Well if that is true then you would of known that Uverse didn't have the Hallmark Channel as is has been gone for 4 years now(gone since Sept.1 2010) and I would hope that you would of checked that it was back.

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mok543210

Tutor

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2 Messages

7 years ago

Where is the Hallmark Channel??

SadathCS

Employee

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581 Messages

7 years ago

Hello,

beebeesa is correct. AT&T's agreement with Hallmark Channel and Hallmark Movie Channel has expired. U-verse TV customers have been denied Hallmark Channel and Hallmark Movie Channel programming by Hallmark. Although we have worked on negotiating a fair agreement with the Hallmark Channels, the programming fees they are seeking are not reasonable. As a result of not being able to reach a fair deal with Hallmark, these channels have been pulled from the U-verse line-up.

I have sent you a private message to discuss your U-verse Community Account:smileyinfo:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mok543210

Tutor

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2 Messages

7 years ago

It worked. Thanks

SadathCS

Employee

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581 Messages

7 years ago

You're welcome. As a security measure it is best not to use a full email address as a user id. I am glad we were able to correct this.

On another note, regarding the Hallmark Channel you can submit a survey to submit your interest in this channel. The results of this survey are used to make decisions during the negotiations with Hallmark.Smiley Happy

http://www.uversechannels.com/channel-survey

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
CynthiaWM

Tutor

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1 Message

7 years ago

Can anyone tell me how to work to get Hallmark Channel back?

RCSMG

Expert

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23.3K Messages

7 years ago

It is gone until they (Hallmark) are willing to lower their rate to an amount AT&T is willing to pay.  We (the subs) don't have any say in the matter.

338cece

Teacher

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6 Messages

7 years ago

When I chatted with a technician he gave me a link where I could suggest a channel to add to the lineup.  I was able to suggest it - but the link disappeared when my chat ended.  Sorry.

 

It is so sad. U-verse runs ads for HALLMARK CHANNEL, but won't add the channel to the lineup.  It just doesn't make sense.  It seems every other cable, dish, and direct-tv has it.  If u-verse is supposed to be so great, why is it they can;t afford HALLMARK?  I will never understand - but I choose to be a disappointed customer  - I have been with AT&T my whole life, and every other aspect of my package is just fine.  So I have hope that one day they will bring it back..

dwinth

ACE - Professor

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2.3K Messages

7 years ago


@CynthiaWM wrote:

Can anyone tell me how to work to get Hallmark Channel back?


Make your request here :  http://uversechannels.att.com/

 

The Hallmark Channel has been gone since September 1, 2010. Until Crown Media agrees to lower its carriage fees to AT&T, you will not see it in the U-Verse lineup.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mamaste

Explorer

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12 Messages

7 years ago

The issue wasn't the amount of the carriage fees, but the fairness of the amount Crown Meua was asking. Crown wanted AT&T to pay an amount similar to what larger, national providers pay. AT&T felt they should pay an amount closer to what smaller providers with a smallee subscriber base pays. The amount was only 4 or 5 cents per subscriber. The way the reasoning is worded here, makes AT&T look cheap and Crown greedy. The dispute was about fairness not the actual amount Crown wanted. Until the two can agree on whether AT&T is a big company or a small one, we won't see Hallmark. Since 2010 things have changed. Hallmark's ratings have greatly improved and they no longer need to pay for Martha Stewart. AT&T has grown their customer base. Whatever happens now, will be based on this not on what happened in 2010. 

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