C

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1 Message

Wed, Dec 2, 2020 3:02 PM

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When are you going to resolve the problem with TEGNA?

When are you going to resolve the problem with TEGNA?  It's disrupting my service in watching WFSS (channel 8 - ABC) in my area.  Customers should not have to deal with the petty problems between Uverse and TEGNA.  Work it out or lose a long time subscriber.

New Member

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2 Messages

2年前

When is CBS channel 13 returning?

Note: This comment was created from a merged conversation originally titled Channel 13

ACE - Professor

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6.2K Messages

As soon as Tegna and AT&T can agree on what AT&T should pay Tegna for something that Tegna is giving away for free.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2年前

When are you going to resolve the issue with TEGNA preventing us from watching ABC (Channel 8 in DFW area)??

Note: This comment was created from a merged conversation originally titled ABC not showing because of tegna
shannon02

ACE - Expert

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23.2K Messages

Maybe.

This is a customer to customer forum.

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OttoPylot

ACE - Expert

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18.4K Messages

@SnertWaga When Tegna gets what they want and re-establishes the network feed.

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litzdog911

ACE - Sage

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53.6K Messages

Check out this video for the truth about retransmission negotiations .... https://youtu.be/rppTzSP5NI4

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 

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New Member

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2 Messages

2年前

I live in a remote area where we cannot receive a decent television signal for our "local" national networks, like ABC in Dallas, so we are forced to pay DirectTV for access to our local news, weather (critical during tornado season), and COVID information.  There is no cable TV here.  Yet, I now have a note on Channel 8 from DirectTV blaming WFAA for refusing to work with them to continue broadcasting.  I go to WFAA online and there is a note from them blaming DirectTV and AT&T for the same thing.  I don't care who is at fault.  We rely on our local network news. I am paying for something I am no longer receiving; in fact, I am paying for something that should be free.  FIGURE IT OUT WFAA.  FIGURE IT OUT DIRECTTV.  There are considerations greater than how many cents per household you pay or collect for broadcasting.  Getting local national network signals into every home should be considered an essential public service.

Note: This comment was created from a merged conversation originally titled WFAA Channel 8 Dallas Off-Air
litzdog911

ACE - Sage

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53.6K Messages

Sadly, it's not considered an "essential service". The corporations that own local stations, like Tegna owns WFAA, too often hold cable/satellite providers hostage when they demand more money to carry their stations. DirecTV would gladly deliver WFAA if Tegna would allow it while negotiations continue. Tegna decided to yank their channels. Learn more in this YouTube video .... https://youtu.be/rppTzSP5NI4

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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30.3K Messages

Local channels are not considered essential services. As such TV providers have no obligation to carry them or for the local affiliate owners (like Tegna) to give them to the TV providers.

Regardless of how each side "spins" it, the reality is that their carriage agreement came up. While negotiating for a new agreement, Tegna pulled their channel which is their right as they own it. Normal negotiations as much as we customers do not like it. Each side is trying to get the best deal. Keep in mind a better deal for the local affiliate means higher bills for us. After all DirecTV's costs go up then so do our bills. So regardless of opinion on who is in the right, a deal in Tegna's favor would not be in the customer's favor.

But as much as you don't like it, local signals are not an essential public service so there is no requirement to provide them. TV is still considered entertainment, even though it can have useful information.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
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New Member

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2 Messages

2年前

When are you going to put NBC back on? I'm really angry about this. This is apart of programming package I'm paying for and I feel you are ripping me and other customers off . Make a deal for God's sake.  Some of my favourite shows are on NBC you've cut them right off in the middle of them. At least give me and other customers a discount on our already expensive monthly Bill's as long as you keep NBC off the air.Has greed taken over corporations that bad? Please make a deal and put NBC BACK ON!!!!

Note: This comment was created from a merged conversation originally titled NBC Channel
Constructive

Employee

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28.6K Messages

Read your terms of service and a few of the posts here 🤦

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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30.3K Messages

Tegna pulled the channel away to leverage customers against the TV provider. That is their right as much as we customer do not like it. Just normal negotiation tactics. Channel will be back whenever Tegna allows it.

As channels are subject to change, a clause all TV providers must have since they don't own the channel, there is no required discount. However, some people have gotten a one-time courtesy credit when they logged into their account.

I hope you are voicing your feelings to Tegna that is keeping the channel(s) off the air.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
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ACE - Expert

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22.7K Messages

......in the meantime, you have a couple of options to watch NBC content:

1.  Use an OTA antenna

2.  See if locast is available in your market.

3.  Stream content via the networks app.  In this case, PeacockTV.

Side note:  Log into your account to claim a one-time $20 credit.

It's weird being the same age as old people.  😊

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sandblaster

ACE - Expert

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58.7K Messages

Stream content via the networks app.  In this case, PeacockTV.

Or the NBC app. It still exists too. Peacock doesn’t make everything available.

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litzdog911

ACE - Sage

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53.6K Messages

Learn the truth about "retransmission" negotiations here ....

https://youtu.be/rppTzSP5NI4

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2年前

How long has the situation between AT&T TV and ABC (TENGA) been prevalent?  I just signed up for AT&T TV and the ABC affiliate was listed in available channel lineup. I discovered the message regarding ABC removing AT&T TV when attempting to view..      

Is this expected to be resolved? expected timeline? 

Note: This comment was created from a merged conversation originally titled AT&T TV - When will Local ABC Channel be available?

ACE - Expert

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22.7K Messages

Tegna pulled the plug around the 1st.  No one knows when it will be resolved.

In the meantime, you have a couple of options:

1.  OTA antenna

2.  See if locast is available in your market to stream local channels

3.  Use the networks app to stream content.  In this case that would be ABC Go.

It's weird being the same age as old people.  😊

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Mrushing

New Member

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14 Messages

2年前

I’m recommending to my friends we all move to Spectrum. We all move you lose. Surely you can find a way to work things out with CBS. Give us SOME KIND OF HOPE. and by the way. Seems CBS was part of what I paid for.  I think we deserve a refund. 

Note: This comment was created from a merged conversation originally titled Time to get Channel 5 CBS back.

ACE - Expert

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22.7K Messages

EVERY TV provider (AT&T/Spectrum/Dish) has to negotiate with station owners (TEGNA, ViaCom/Universal/etc.) so moving to another provider will not solve the problem. 

It might buy you a little time but it does not guarantee that you will never experience another outage.

It's weird being the same age as old people.  😊

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Jrandomuser

ACE - Expert

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9.9K Messages

It isn't working things out with CBS - AT&T's relationship with CBS is fine (and my CBS station shows without problems).  The problem is with the owner of your CBS affiliate station - Tegna (which own's many stations for different networks across the country).  AT&T's carriage agreement with Tegna is up for renewal, and Tegna demanded a very large increase in fees.  As a negotiating "ploy", Tegna cut AT&T off from all their stations - all networks, nationwide - so that the end users (like you) would blame AT&T and not Tegna, and demand they fix it.  Certainly AT&T can work things out with Tegna - just give Tegna all the money they are demanding.  But if the do that, expect your bill to go up, perhaps substantially (especially with all the other stations see that they can jack up rates and win).  AT&T is apparently trying to negotiate a reasonable fee increase, and Tegna is apparently not willing, so right now there is an impasse. 

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Mrushing

New Member

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14 Messages

Seems like ATT  could do something to prevent losing customers 

Mrushing

New Member

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14 Messages

I have Spectrum at our lake house. It’s not like I won’t change over. 

Mrushing

New Member

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14 Messages

ATT I’m sure as big as you are you can figure out a solution. Or give us back some $$$.  I’ve left messages with Tegna. Someone needs to blink. But my contract is with YOU.  SO LETS SEE SOME MOVEMENT. 

New Member

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2 Messages

2年前

When are you going to end this asinine dispute. The amount of money I pay you, you should be setting here reading me books while it is ongoing. Either end this or you set here and listen to my wife grill my (Edited per community guidelines) as to why I haven't already gone with another provider! You don't seem to understand that that dish is no treat and having to go out and clear snow so that I get a signal or loose signal every time a cloud rolls by, just when I would really like to get the weather report. You're sales people said they would save me money. They doubled my monthly cost. Fix this or you're fired!!!!!!!!!

Note: This comment was created from a merged conversation originally titled Service disruption of local channels
sandblaster

ACE - Expert

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58.7K Messages

This is a customer to customer forum. Only other customers will see your rant, not Directv. You know it takes two sides to end the dispute. Sure, ATT could just pay what Tegna is demanding but aren’t you tired of costs continuing to go up? 

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litzdog911

ACE - Sage

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53.6K Messages

The channel will return when its owner, Tegna, allows DirecTV to provide it again. Learn the truth about these crazy "retransmission" negotiations here ....

https://youtu.be/rppTzSP5NI4

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

2年前

I'm with you 100%.  I pay a lot of $$$ each month for this service, and if I have to rely on antenna or streaming for major network (NBC channel 13 WTHR in Indianapolis), I may as well kiss ATT Uverse goodbye and use my antenna and streaming for everything we watch.  RESOLVE YOUR ISSUES WITH TEGNA!  I should have to be the one prodding TEGNA.  That's YOUR job - I'm paying YOU for it!

New Member

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2 Messages

2年前

For two weeks now, because of a dispute with Tegna Inc. and you, we can not get NBC. We signed up for local channels including NBC in real time.

When is this going to be resolved. I don't want to switch back to Spectrum, but this is not what we signed up for.

Please advise.

Note: This comment was created from a merged conversation originally titled Local NBC channel not available.
OttoPylot

ACE - Expert

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18.4K Messages

Spectrum just went thru the same carriage fee issues last year when Tribune pulled stations during the negotiations. So you may be ok for a couple of years but certainly not immune. Unfortunately this is business as usual when two greedy corporations negotiate. One wants to be paid and exorbitant amount of money and the other one doesn't want to pay to protect their bottom line. Neither one really cares about the consumer and quite often the consumer is just used as a negotiating tool.

Using an antenna for OTA whenever possible is the only way to avoid paying the continually escalating costs. Even channels like YouTube will eventually get in similar negotiation hassles with their providers and pass that cost onto you.

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New Member

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6 Messages

The problem with using an antenna (yep, got one hooked up) or locast (yep, got it installed), is that I can't find a way to record anything with the tools available.  Has anyone solved that problem?  The AT&T TV DVR function is pretty lame already (misses the beginning or end of some programs, is bad at series recording management, and has NO manual recording function that I can find.)

But the truth is I watch almost nothing live except sports; all our favorite TV shows get recorded so we can watch them at our leisure.  So with the Tegna thing we are just missing programs now. 

I've heard I can ask for a credit or a partial refund, but what I want, and what I was sold when I signed up, was service on par with YouTube TV, which this clearly is not.

OttoPylot

ACE - Expert

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18.4K Messages

Yes, you were sold a service but it states in your TOS that specific channels are not guaranteed and subject to change at any time. You can record OTA broadcasts but not with the AT&T equipment.

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AT&T Cell Booster Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

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New Member

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1 Message

2年前

I agree with you! People wondered why I left Dish. It was this same reason.

New Member

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2 Messages

2年前

1) Locast is offered in my area (free local channels) and may be available in your area.

2) A digital antenna for OTA television, which will cost you $40-50 for a good one, but will solve this problem forever.

3) I just called DirecTV/AT&T and they offered me for free a "local connection box" which is supposed to work with the satellite box and give me my local channels (I'll update you as to how it's going to work).  Since it's free, I said to sent it.  

New Member

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2 Messages

2年前

This is the local connection box they are giving for free (if you have a Genie like I do):

https://www.att.com/support/article/directv/KM1268158?authNState=Y&haloSuccess=true

What do I get with the Local Channel Connector kit?
The kit comes with 4 items:
  • An indoor antenna to get over-the-air local broadcast stations
  • A Local Channel Connector device to connect the antenna to Genie models HR44 and HR54
  • A power supply unit to connect the Local Channel Connector to an electric outlet
  • A user guide with setup instructions


How do I set up the Local Channel Connector?
Plug the Local Channel Connector into the back of your Genie box with a USB cable and then to the indoor antenna with a coax cable.  Get detailed setup instructions.


What can I do and not do with my Local Channel Connector?
With our over-the-air antenna service, you can:
  • Watch up to 2 channels at a time or watch 1 and record 1.
  • Pause, fast-forward, rewind, and record.
  • Use parental controls to monitor local channels.
  • Stream local channel signals to your Genie Mini.

You won’t be able to:
  • Watch On Demand content.
  • Record local channels using Mobile DVR on the DIRECTV App.
  • Watch local channels on directv.com, online, or on local channel apps.

New Member

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2 Messages

2年前

I would like to know how long this issue with WWL-TV out of New Orleans is going to last. I am very dissatisfied with this situation. I have watched this channel for over 50 years and depend on their news and weather. If the settlement is not done soon, I will need to look for another provider. I feel as though the price I pay for Direct TV should prevent this type of issue. I am already unhappy because at times I can't find anything worth watching even with all the channels I have access to. There are too many shopping channels. 

Glenda (Edited as per community guidelines)

Note: This comment was created from a merged conversation originally titled Losing my CBS affiliate.
litzdog911

ACE - Sage

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53.6K Messages

WWL will return when it's owner, Tegna, agrees to let DirecTV provide it again. These corporations want more and more $$$ to carry their "free" over-the-air channels, and the situation has gotten out of hand. Check out this video for the truth about "retransmission" negotiations, then lean on WWL and their owner, Tegna, to let DirecTV deliver their channel while negotiations continue. 

https://youtu.be/rppTzSP5NI4

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

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23.2K Messages

DTV nor any other TV provider have any control over a channels programming in fact the content providers send the same feed to all of them.  Those shopping channels pay the TV providers to carry them so reduces what you would be paying.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

2年前

  We have purchased Sunday ticket for years to see the Steeler games.  It costs a lot.  We don't want pay you to see the games but we do.  Just like you may not want to pay to broadcast certain networks.  If those networks however, are what you need to provide a service we pay you for that is your problem and you should have paid them.  We paid you to do so.  Again, We didn't want to but we did.  This will be the second game Sunday night that we won't be able to see.  One missed game was WAY too many.  This needs to be fixed before tomorrow night.  I can't wait to hear how you are going to help me. Before game time.  Get back NBC!

Note: This comment was created from a merged conversation originally titled Sunday Ticket and your failure to provide

New Member

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2 Messages

2年前

What's the latest on the CBS dispute and what are some options ?

Note: This comment was created from a merged conversation originally titled CBNS ???
OttoPylot

ACE - Expert

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18.4K Messages

Negotiations between Tegna and AT&T still ongoing with no resolution date publicly announced, yet.

Locast, if it is available in your area, or use an antenna for OTA reception are your options. I suppose you could subscribe to CBS AA but I don't know if it carries your local broadcast station.

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AT&T Cell Booster Technical Guide by OttoPylot

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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6.2K Messages

In addition, they're probably not going to announce a date. Your local affiliate may announce something via their social media, but that's up to them.

When a deal is reached, it only takes a few minutes for Tegna to resuming sending out the signal.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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