ifonly01's profile

Teacher

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47 Messages

Monday, July 3rd, 2023 1:39 PM

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WGN and other terminated channels owned by Nexstar

Discovered last night that Uverse took away WGN. I am disgusted. Can't even find a link to view the current announcement of channel changes. Cost keeps going up, yet number of channels provided keeps decreasing. I give up.

ACE - Expert

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27.7K Messages

10 months ago

Some of us are more observant than others.  😜

ACE - Professor

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7.7K Messages

10 months ago

I hide all channels I don't subscribe to.

I then hide all religious and shopping channels.

I then hide all SD duplicates (I hide ESPN 602 because I get ESPN on 1602.)

The downside is that I need to unhide for free previews...but I can easily notice new channels pop up.

Teacher

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47 Messages

10 months ago

I went to TV Promise and it indicates there are no channel changes for my area which is not true. Where is the link to the publication announcing channel changes? It used to be on the AT&T site, but I can no longer find it. I don't understand why this important information is not shared with customers on a regular basis thru email or on the statement. All I receive are email asking me to buy more services. Why should I when I am not being kept informed about the services I already pay for?

ACE - Expert

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27.7K Messages

10 months ago

So you aren’t seeing this on your TV?

ACE - Expert

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35K Messages

10 months ago

the tvpromise link didn't show any effects for me, either, yet I'm getting that blue screen.

New Member

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2 Messages

10 months ago

I’m just realizing now I can no longer view CBS, FOX nor WISH local Channel 8 in the Indianapolis market via AT&T / U-Verse…is this correct? Why in the world would I continue to pay over $150 a month when I can’t get access to two major nationwide networks, and the leading and 2nd oldest station in the Indy market. I have been an AT&T customer for over 20 years - this is absolutely ridiculous. I would request a private conversation with an AT&T specialist to review my account as I’m about ready to take the $325 a month package I pay elsewhere. 

Note: This comment was created from a merged conversation originally titled Channels 4, 8 & 59 now all dropped in Indy?

ACE - Expert

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27.7K Messages

Are you seeing this on your TV screen?

You can call and see if they are willing to give a temporary credit.

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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24.2K Messages

@butlerhoosier  It's a contract negotiation (re-trans fees) between Nexstar and AT&T. Nexstar wants AT&T to pay them more money to carry the stations that Nexstar owns. Nexstar is the one who pulled their network feeds, not AT&T, which is a common practice with the station owners to force the provider to meet their demands. Most customers don't understand how re-transmission negotiations work so it's easy to blame the provider and not the station owners, and the station owners know that.

If AT&T gives in to Nexstar's initial demands, you can expect your service fees to go up higher than they normally would next year. 

If you read your TOS, AT&T (or any provider for that matter) guarantees television service, but NOT specific channels for this very reason.

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Former Employee

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32.9K Messages

Oh here we go again 🤦‍♂️

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Expert

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24.2K Messages

Every two years or so customers start knee-jerking when retrans negotiations start, not understanding completely what's involved. At least this time it's not NewsMax or OAN so no conspiracy theories are being proposed.

___________________________________________________________

AT&T Cell Booster Technical Guide by OttoPylot

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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27.7K Messages

At least this time it's not NewsMax or OAN so no conspiracy theories are being proposed.

Give it time…..  😵‍💫😵‍💫😵‍💫😵‍💫

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

10 months ago

What the heck......no notice, just no more WGN???? Not happy. Are you rolling out the carpet for customers like me to leave????

Note: This comment was created from a merged conversation originally titled No WGN - Not Happy

ACE - Expert

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27.7K Messages

So you're not seeing the BIG notice on the screen????

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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7.7K Messages

@skeeterintexas 

It must be tiring jumping providers whenever the channel disappears.

"I'm switching!"

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New Member

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4 Messages

10 months ago

I am unable to request the $10 rebate from Uverse for loss of Nexstar.  How do you do it?

Note: This comment was created from a merged conversation originally titled requesting $10 rebate from Uverse for loss of Nexstar channels

ACE - Expert

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35K Messages

Theoretically, you should be able to go to https://www.att.com/tvpromise/ and click on your service, log in and have a button that will request your credit.

Let us know if that works or, like me, you get "There are no updates for your account right now" instead. 

[ Be advised that you've posted on a community forum primarily peopled by other customers.  I am not an AT&T Employee.  An AT&T Customer Support rep may or may not ever reply to your post. ]

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Community Support

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231.2K Messages

Hello @lindabuffa, thank you for reaching. We will be more than happy to help you take a closer look into your rebate. 

 

Let's go ahead and move this conversation into a direct message. This way we can look into your account. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or chat if you'd prefer. 

 

We look forward to speaking with you!

 

Rosey, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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27.7K Messages

@JefferMC It looks like they fixed the link you provided.  While it wasn’t working yesterday it is working today.  😊😊😊

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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35K Messages

It looks like they fixed the link you provided.  While it wasn’t working yesterday it is working today.  😊😊😊

I checked it an hour or two ago and it was still not working.  It is now:

You're eligible for a $10 credit

We're sorry we can't offer some of the channels in your lineup anymore. To make things better, would you accept this one-time $10 credit?

NO, THANKS            YES, I'LL TAKE IT!
or a real picture:

[ Be advised that you've posted on a community forum primarily peopled by other customers.  I am not an AT&T Employee.  An AT&T Customer Support rep may or may not ever reply to your post. ]

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ACE - Expert

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27.7K Messages

I CAN be bought and obviously my price is $10.  😜😜😜

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

10 months ago

Why is UVERSE allowed to remove an ABC affiliate (one of the main three networks in this country) from my UVERSE because NexStar is trying to extort money from them?  I pay for ABC, NBC, CBS and all other networks in my plan.  Shouldn't they at least have to provide an alternative until their negotiations with NextStar is complete?  Or what about  some sort of refund on my bill (yeah, right, not this money grubbing company)?  I need ABC returned IMMEDIATELY or I'll call Comcast to start the switch over.  I've been a UVERSE customer for many years, and this is the SECOND time my ABC affiliate has been removed due to NextStar's greed and I've had enough.

Additionally, why is channel 578/1578 missing from my package?  What package do I need in order to get FETV if it's not part of what I'm already paying too much for?

Note: This comment was created from a merged conversation originally titled NextStar DEBACLE AGAIN

Former Employee

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32.9K Messages

And so it goes. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Expert

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27.7K Messages

Did you see this?

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

Nope, on ours they have a screen blaming the "provider" for "technical difficulties" I guess they are trying to fool the uneducated...it is VERy frustrating when you are lied to implicitly on the screen.  They did put up another channel with the correct info, but it is not listed in the lineup and hidden with the other local channels where you would have to "trip" over it to even see it, which I finally did today.

ACE - Expert

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27.7K Messages

Why is UVERSE allowed to remove an ABC affiliate (one of the main three networks in this country) from my UVERSE because NexStar is trying to extort money from them? 

AT&T doesn’t get any channels for FREE.  They have to pay retransmission fees.

I pay for ABC, NBC, CBS and all other networks in my plan.  Shouldn't they at least have to provide an alternative until their negotiations with NextStar is complete? 

No, you pay for SERVICE, not channels.  I guess they could offer send you an antenna since those are OTA channels.

Or what about  some sort of refund on my bill (yeah, right, not this money grubbing company)? 

In the past, AT&T would apply a $10 one time credit to your bill.  Call & ask.

I need ABC returned IMMEDIATELY or I'll call Comcast to start the switch over. 

Good luck with that as ALL providers go through contract negotiations. THIS  might be of interest if you are thinking of switching.

I've been a UVERSE customer for many years, and this is the SECOND time my ABC affiliate has been removed due to NextStar's greed and I've had enough.

Again, good luck.  Changing providers does not guarantee that it won’t happen there.

Additionally, why is channel 578/1578 missing from my package?  What package do I need in order to get FETV if it's not part of what I'm already paying too much for?

Family Entertainment is included in ALL PACKAGES   Make sure you don’t have it hidden.

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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7.7K Messages

10 months ago

All:

The companies that own the affiliates (Nexstar, Sinclair, CBS, Fox, Comcast, et al) are given two options:

1) Force the TV providers to carry the channels for free. This is called "must-carry."

2) Force the providers to pay for something we can watch for free with an antenna.

Guess which one they all choose?

The providers know that we can watch these channels for free. Naturally, they don't want to raise the prices too much because they know competition exists.

Nexstar wants double what they're currently getting.

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