ifonly01's profile

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47 Messages

Monday, July 3rd, 2023 1:39 PM

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WGN and other terminated channels owned by Nexstar

Discovered last night that Uverse took away WGN. I am disgusted. Can't even find a link to view the current announcement of channel changes. Cost keeps going up, yet number of channels provided keeps decreasing. I give up.

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Community Support

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231.2K Messages

10 months ago

Update: 9/18/23

We are here to shed some light on your current experience with some channels missing, @Sassy22

 

We pay networks for the right to provide the channels you watch on U-verse TV. When our agreements with these networks expire, we can usually renew or extend them. In rare cases, we may have to stop offering certain channels. 

 

The most recent update, as of 9/18/23, is from a joint statement from both companies - "Nexstar Media Group, Inc. (NASDAQ: NXST) have officially reached a comprehensive new multi-year distribution agreement covering 176 Nexstar-owned local television stations and the company’s national cable news network, NewsNation. This follows the return of the television stations and NewsNation to DIRECTV, DIRECTV STREAM and U-verse on the morning of Sept. 17."

For detailed or additional info about your TV channels, we suggest looking into TV promise

 

We hope this helps clarify any concerns. Please reach out if you have additional questions or concerns. 

 

Thank you for reaching out to AT&T Community Forums

 

Rosey, AT&T Community Specialist 

(edited)

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ACE - Expert

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27.7K Messages

10 months ago

Tutor

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29 Messages

10 months ago

Dispute over cost with Nexstar has caused Uverse to drop local channels for CBS and Fox.  Will this allow me to terminate contract without penalty?  CBS is the main network I watch.

Note: This comment was created from a merged conversation originally titled Local affiliate for CBS and Fox channels have been dropped for Indianapolis region

ACE - Professor

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7.7K Messages

If you signed a contract, you'll have to pay to terminate early. Why do you think new customer rates are so low? In addition, what would you do when Nexstar can't agree to terms with your new provider? Keep in mind they're in several disputes right now.

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4 Messages

Ready to cut the cord....first you took away my channel 8, so I adopted Fox 59 as my favorite local news station. Now it's gone  along with local CBS.  Service is already overpriced

 Going with Verizon for internet,  no home phone and a streaming service.

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4 Messages

BTW...I have been a customer for over a decade!!!!

ACE - Expert

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35K Messages

There are two sides to this dispute.  Nexstar took away DIRECTVs right to show you the channel.  Yes, this is because their previous contract ended and DIRECTV wasn't willing to pay Nexstar's asking price for the next contract term (which DIRECTV claims is twice the old one).  This will likely get settled before the fall season starts, though maybe not before some football games are played.

[ Be advised that you've posted on a community forum primarily peopled by other customers.  I am not an AT&T Employee.  An AT&T Customer Support rep may or may not ever reply to your post. ]

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Community Support

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231.2K Messages

We understand how important it is to have your favorite local TV channels, @Susema, and we are here to assist.

 

Let's meet in a private message so we can review your account for the missing channels, and get to the bottom of this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once there, we can continue over the phone, or via chat if you prefer.

 

Looking forward to speaking with you.

 

Amon, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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11 Messages

10 months ago

I woke up this morning and no longer have NBC, no channel 7 - only the same lame “we’re negotiating”, “it’ll be be back soon”, “thanks for your patience” that I’ve been seeing on ch. 16 and 38 for 3 YEARS!  When will someone at the CORPORATE LEVEL stand up and take some responsibility for this fiasco??  I’m beginning to wonder why I’m even paying AT&T, when apparently they don’t have access to any stations - just a middleman.

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11 Messages

10 months ago

I woke up this morning and no longer have NBC, no channel 7 - only the same lame “we’re negotiating”, “it’ll be be back soon”, “thanks for your patience” that I’ve been seeing on ch. 16 and 38 for 3 YEARS!  When will someone at the CORPORATE LEVEL stand up and take some responsibility for this fiasco??  I’m beginning to wonder why I’m even paying AT&T, when apparently they don’t have access to any stations - just a middleman.

Note: This comment was created from a merged conversation originally titled Dropped channels

ACE - Expert

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27.7K Messages

Apparently there’s an issue with Nexstar stations.

https://thedesk.net/2023/07/directv-channels-missing-blackout-nexstar-u-verse/

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ACE - Professor

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7.7K Messages

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ACE - Professor

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7.7K Messages

10 months ago

OP - AT&T has recently added EarthX, The First, NFL Network and NFL RedZone. Anyone who says they're taking channels away is lying, especially when Nexstar pulled their own signals.

2nd poster --  AT&T is a middleman. That's why they're called a TV provider. Call 800-288-2020 and use your $10 rebate to pay for Peacock.

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2 Messages

10 months ago

Since  AT&T has stopped broadcasting a channel that I have already paid for, namely WGN TV, when can I expect a refund for lack of service?

Note: This comment was created from a merged conversation originally titled WGN TV

ACE - Expert

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27.7K Messages

Please review earlier posts.  It’s a Nexstar issue.

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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ACE - Professor

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7.7K Messages

Skeeter is right. Nexstar is asking double what they're getting now.

How high do you want your rates to go?

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ACE - Expert

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24.2K Messages

Ditto. With regards to your "refund", read your TOS. Providers don't guarantee specific channels, they just guarantee the service. The loss, temporary or permanent, is typical when re-transmission agreements start. Nexstar pulled their network feed, not AT&T, which is a common "negotiation" practice by the station owners. Complain to Nexstar.

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ACE - Expert

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27.7K Messages

In the past, AT&T would offer a small one time credit ($10?) for MIA channels during negotiations.  That’s about it.  🤷‍♀️

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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ACE - Expert

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27.7K Messages

Are customers NOT seeing this?


Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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New Member

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8 Messages

10 months ago

The last time this occurred was exactly four years ago and took two months to resolve.  What is the anticipated outage this time?  Also, it would be greatly appreciated by the consumer if the contract would go longer than four years.  It is very annoying and all for the almighty dollar.

Note: This comment was created from a merged conversation originally titled No longer receiving channels owned by Nexstar

ACE - Professor

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7.7K Messages

The only people who know won't tell. Sure, it'd be nice if the contract went longer, but that's up to Nexstar. They're the ones who offer the terms. Of course AT&T would rather pay less and have a longer contract whereas Nexstar wants more money for a shorter contract.

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ACE - Expert

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27.7K Messages

@baseballisback I do believe it’s time for a mega thread.

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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ACE - Expert

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24.2K Messages

@skeeterintexas  I agree. I hadn't heard that Nexstar/AT&T were in retrans negotiations so I expect the complaints will start rolling in.

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ACE - Expert

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27.7K Messages

Am I the only one seeing this on my TV screen?

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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ACE - Expert

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24.2K Messages

I was wondering about that. I don't have AT&T internet service but those PSA's usually start popping up shortly after negotiations start. The problem is that most customers  haven't a clue what's involved in retrans negotiations or the games that the station owners play with the providers, and just assume it's all AT&T's fault.

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ACE - Expert

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27.7K Messages

10 months ago

@ifonly01 This is being broadcast on my TV.  

Teacher

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47 Messages

10 months ago

@baseballisback how were you informed of the new channels? I never receive communication of any kind regarding new channels or terminated channels. All I receive is continuous email trying to sell me more services. Too bad we are paying for services but AT&T mgmt has no interest in keeping their customers informed. I still need a link to the announcement of terminated channels.

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