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KMinKC
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Tutor

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3 Messages

Tue, Feb 3, 2015 2:29 AM

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Watch ESPN App Issue - "User Not Authorized" Error

I'm a U-200 subscriber, I get all of the ESPN channels on u-verse.  I recently moved to Kansas City from Chicago, and since the move I haven't been able to access Watch ESPN online.  I've tried from my laptop, phone and two different tablets.  I just get the User Not Authorized error.  Does anyone know how to fix this?  I don't have time to spend an hour on hold waiting for tech support.

SidFarkus

Tutor

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6 Messages

7年前

I'm a U-200 subscriber, I get all of the ESPN channels on u-verse, and also BTN, NBCSN, etc..  I recently upgraded from Internet U-verse only to U-200 and Internet, switching from DirecTV.  Unfortunately, when I try to use TV network apps on my iPhone and iPad (like ABC, Watch ESPN, NBC Sports Live Extra, Fox, BTN2Go, etc), after selecting ATT  U-verse as my participating TV provider and entering my U-verse credentials, I just get the User Not Authorized error from every single app.  Does anyone know how to fix this?  I don't have time to spend an hour on hold waiting for tech support, and I am about to switch back to another provider after only three days with U-verse.

 

Examples of errors:

 

NBC Sports Live Extra: "We're Sorry it looks like you're not a subscriber to this channel. Please contact you're provider."

ABC: "Error code:400-1. Unfortunately, you cannot access this content. Please contact your TV provider for further assistance."

BTN2Go: "User is not authroized to this content."

Watch ESPN: "Unable to play video. You are not authorized to play this content. Please contact your provider."

 

Can someone please help??? Talked with two techs who have basically thrown up their hands saying they cannot help.

 

Update on 6/9: So I sent a PM to ATTU-verseCare and quickly got a response from SadathCS. He called me and noticed that when I upgraded from Internet Only Uverse, the database they use to authenticate TV subs on these apps was not properly synched after my upgrade to the TV/Internet account bundle.  He forced the sync and it is now working. Thanks SadathCS! issue solved.

ACE - Professor

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6.2K Messages

7年前

Assuming you have a U-Verse subscription that includes ESPN and have U-Verse internet, you should be good. Enter your master "at att.net" email address and you should be good to go.

 

If you have, say, Comcast internet with U-Verse TV, it won't work.

mibrnsurg

Expert

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20.4K Messages

7年前


@baseballisback wrote:

Assuming you have a U-Verse subscription that includes ESPN and have U-Verse internet, you should be good. Enter your master "at att.net" email address and you should be good to go.

 

If you have, say, Comcast internet with U-Verse TV, it won't work.


Might not be true, previously had to have ATT Internet, but they changed it to must have a TV provider that has ESPN. Smiley Surprised

 

Who will be able to access WatchESPN content?

Users with a WatchESPN affiliated video provider must authenticate to gain access to ESPN, ESPN2, ESPN3, ESPNU, ESPNews, ESPN Deportes, ESPN Goal Line and ESPN Buzzer Beater. To view a list of the WatchESPN affiliated video providers, please click here.

 

Apple TV, Google Chromecast, Amazon Fire TV, Roku and Android mobile users who do not subscribe to an affiliated video provider will have access to ESPN.com video on demand clips only.

 

http://espn.go.com/watchespn/faq#faq6

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

mibrnsurg

Expert

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20.4K Messages

7年前


@Ncaperton wrote:
Error message, on any device, is "Unable to play video"
"You are not authorized to play this content. Please contact your provider."
It is a similar message when trying to stream on apps like FoxNow.
Please help us.

Do you have Uverse TV?  Required for Watch ESPN and Fox Now. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

Contributor

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1 Message

7年前

I feel like I've tried everything that I have seen on these forums to try and get my WatchESPN app on my phone or even on my computer browser to work. It still hasn't...I am just trying to watch the final round of the Open but am having some real troubles. I saw some answers on here regarding AT&T having to sync my account but not sure how to get that started. I have UverseTV and internet so not sure why this is happening.

 

Any help would be greatly appreciated.

Contributor

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1 Message

7年前

I just updated from Uverse to Uverse with Gigapower and cannot access WatchESPN or Fox Sports Go.  I have U200 TV and base Gigapower service.  Log in on att site fine, then click on ESPN channel in the app and the not authorized user box pops up.  

Tutor

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4 Messages

7年前

Yes. We have ATT Uverse TV and Internet service, of course.
mibrnsurg

Expert

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20.4K Messages

7年前


@Ncaperton wrote:
Yes. We have ATT Uverse TV and Internet service, of course.

It's not an "of course", there are many Internet only users that used to be able to Watch ESPN, that was the initial requirement. Smiley Surprised

 

Edit:  Contact ATT Uverse Care to be able to watch both.  Click the ATT Uverse Care link in my signature below, send the PM, explain your error situation situation.

 

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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3 Messages

7年前

I just transferred locations (Dallas to Arkansas) and increased my plan to capture some savings (U450)..

 

However not that my services are up and running I cannot login into any 3rd party apps (HBO GO, Watch ESPN, Showtime, etc....)

Advice?

Tutor

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4 Messages

7年前

Hi,

 

My account number is ***. I moved, upgraded my account on both TV and Internet, and Watch ESPN, FOX Sports, NBC Sports and Pac-12 have all listed me as an unauthorized user - despite the fact that I was able to use all these items two months ago. I am on U-300 plan.

 

I have tried resetting my password, with same error message.

 

Thanks in advance,

Bruce

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

mibrnsurg

Expert

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20.4K Messages

7年前

@dodgebruce  Click the ATT Uverse Care link in my signature below, send the PM, explain your situation.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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1 Message

7年前

I'm having this same problem. I sent a PM to ATTU-verseCare last night, but haven't heard anything back. I wonder how hard it is to get someone on the phone to sync the databases?

KMinKC

Tutor

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3 Messages

7年前

I'm not sure what the fix was, but after someone else replied that the databases had been synched up, it started working for me again and I haven't had an issue since.  You might try posting your own question on this forum, AT&T will likely contact you directly.

Tutor

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7 Messages

7年前

This App has always worked for me but now when I click on it it says "you are not authorized to play this content.  Please contact your provider"  I'm also not able to play anything off the BTN2Go App and the Fox Sports Go App....haven't been able to figure out why as all of these apps used to work just fine for me.  I"m logged in with my U-Verse account on all of these Apps.  Any help would be appreciated

mibrnsurg

Expert

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20.4K Messages

7年前

@ThePose  Click the ATT Uverse Care link in my signature below, send the PM, explain  your ESPN app situation.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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