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TVmichael's profile

Contributor

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2 Messages

Fri, Apr 15, 2016 2:57 AM

Very disappointed with U-verse TV

I'm very disappointed that I can't see more than one HD channel at a time in my house!!!! The did not tell me that i could only one when i signed up!!!!!!!!!!!!!!!

JefferMC

ACE - Expert

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24.5K Messages

6 y ago

The number of HD channels you can simultaneously view / record is controlled by a  communications profile determined by the bandwidth available between your U-verse Gateway and the VRAD in your neighborhood.  The closer you are to the VRAD, the more bandwidth available and the better your profile.

 

However, it is my understanding that the worst profile currently being installed allows for 2 HD channels (and 2 SD channels) at the same time.  Some non-Gigapower customers can have as many as 4 HD channels.  Gigapower gets 6 HD channels.

 

This article has a lot more information about it:

 

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1042519

 

What is the maximum High Speed Internet bandwidth you can subscribe to?

Also, go to a TV with a U-verse Receiver, turn on U-verse and click on the MENU button.  Select Options > System Options > System Resources and look at the  Streams and Bandwidth cap.  Report back what those say.

 

Community Support

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6.7K Messages

6 y ago

Hi @TVmichael,

 

We can look into your profile and see if we can bump up your HD streams. Just send us a message by clicking here. Provide your:

 

  • Name.
  • 9 digit U-verse account number.
  • Phone number.

Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

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2 Messages

6 y ago

Well I texted the AT&T tech that installed my uverse and I'm not sure what he did but he fixed it!!! I can now get 3 HD feeds now. He did a great job. I was in a little panic but now I am very extreemly happy. He solved my problem quickly and was very friendly. So I did not need to do what you advised me to but thank you for helping me also!

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