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AT&T related help: U-verse TV support

wowzem's profile

New Member


1 Message

Wednesday, July 6th, 2022 1:44 AM

UVM-1001 Error Code

U-verse app starts right up on my iPad, then shuts off after 15-20 seconds with error code UVM-1001. It was working fine until yesterday. What is this code and how to fix it?

Accepted Solution

Official Solution

Community Support


221K Messages

1 year ago

We can help you clear up this error code, wowzem.


Let's start by troubleshooting with our Help and Solutions guide for the U-verse app.


Start with these options from the section titled How to fix your Mobile app from my Smartphone or Device:

  1. Make sure you are using the correct member ID to sign in
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app.
  5. Verify you have the latest software/ operating system on your phone or tablet.
  6. Turn off other apps that may be in use.
  7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at
  8. Reset your password – This can help sync up your account.
  9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
  10. Be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Let us know if troubleshooting helped, or if you still need assistance!


Aminah, AT&T Community Specialist



5 Messages

10 months ago

As usual, AT&T U-VERSE, unstable app and connectivity. U-verse server to AT&T phone server disconnects. Two halves of AT&T 

DO NOT play well together outside of your house. 

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