Y

New Member

 • 

2 Messages

Sunday, July 12th, 2020 4:42 AM

Uverse

Someone outside of my home seems to be able to change my channels and mute my tv. Any ideas how I can make this stop? I don’t know who it is.

Former Employee

 • 

32.9K Messages

4 years ago

Ask them to stop. 

ACE - Expert

 • 

27.6K Messages

@Constructive  Ferris had to make an appearance for that one.

(edited)

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

4 years ago

Guess I should’ve clarified. Someone outside of my home seems to be able to change my channels and mute my tv.

Former Employee

 • 

32.9K Messages

Uverse uses infrared remotes. So unless they have a direct line of sight through a window in very close proximity like 10 feet or so no one is doing it. It’s either a stuck button on your remote or equipment failure

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Professor

 • 

7.6K Messages

There was a situation many years ago where the neighbor had U-Verse and this same exact thing was happening.

@skeeterintexas ...do you remember this?

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

27.6K Messages

Vaguely.  Was the neighbor trying to aggravate the poster and was using the remote through a window?  Or did I dream that?

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

 • 

3.7K Messages

4 years ago

It's possible that you have liquid in the remote for your U-verse; I've seen some screwy symptoms from this. Put your regular remote in a drawer somewhere and see if the odd behavior stops.

ACE - Expert

 • 

34.7K Messages

4 years ago

Change channels and mute the TV?  Can you confirm that he's indeed muting the TV (vs suppressing the AUDIO signal from the Receiver, those are two different things).  The way to know would be if you can unmute it with your TV remote, then it's the TV.  

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.