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cugsie's profile

Scholar

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138 Messages

Thursday, October 26th, 2023 6:27 PM

Closed

U-verse Tv Program Guide

First, all of August and September the guide listed the wrong Sunday show titles and times were completely wrong.  Now through all of October they only have To Be Announced.  WOSU (Ohio PBS station) has said they are inundated with emails and phone calls and are getting tired of the complaints They said this is Uverse problem. When is this going to get fixed.  Resetting and rebooting is not going fix this problem.

Accepted Solution

Official Solution

ACE - Expert

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27.9K Messages

7 months ago

The program guide is acquired from a THIIRD party.  It used to be TVGuide.com but I can’t recall who it is now.

Scholar

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138 Messages

7 months ago

Thanks for your response. I know that. But I don’t understand why if Uverse knows there’s a problem why can’t they go to the third-party and get them to fix it.

(edited)

Community Support

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232.3K Messages

7 months ago

We hear you and would like to take a closer look at your channel guide listed wrong, @cugsie.

 

In order to proceed further, we would like you to join us in a Direct Message.

You can do this by checking in the DM inbox which is located next to the bell icon.
 

We are looking forward to working with you to get this resolved.

 

AshR, AT&T Community forum Specialist

ACE - Professor

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7.7K Messages

7 months ago

You already started a thread. Starting a new one won't fix it, especially when it's not AT&T's issue.

https://forums.att.com/conversations/watching-uverse-tv/uverse-program-guide/651f298941f9b3673983d4d8

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