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Fri, Oct 28, 2016 6:28 PM

U-verse TV Down - Troubleshooting and Things To Know From AT&T

 

TV2.5.pngWelcome to the U-verse TV Troubleshooting Hub!

Your One Stop Shop For Your U-verse TV Needs! 

 

Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which allows you to troubleshoot on a mobile device, computer, or TV!

 

 

U-verse TV Troubleshooting

Troubleshoot:  

DVR/Receivers - Symptoms: Loss of Recordings, Resets, Reboots, Pixelation and Freeze.

Wireless Receiver - Symptoms: Loss of Recordings, Resets, Reboots, Pixelation and Freeze.

Possible Outage - Service down? This article will explain how you can check for an outage.

Learn how the receiver environment can impact service here

  

Remote Troubleshooting 

Troubleshoot: 

Unresponsive Remote -  Learn to quickly resolve your remote woes!  

Remote Programming - Learn how to program your remote.

 

How to Return U-verse Equipment? 

 

Features

Check Out The Cool Stuff:

TV Features - What was changed? What was added? 

AT&T Remote Features - What was changed? What was added? 

Getting a new television? Check out this article for some helpful hints when hooking it up!

 

For DIRECTV troubleshooting, click here!

For U-verse Internet Troubleshooting, click here!

For U-verse Billing Assistance, click here!

For Landline and DSL Billing Assistance, click here!

Mobility Troubleshooting, Ordering & Billing

 

 

 

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Responses

Contributor

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1 Message

4 y ago

This set top box does not match the account settings

Contributor

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1 Message

4 y ago

Why does my tv freeze or go black?  my daughter also has att and the same thing is happening to her.  Att is not a good product.

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