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Fri, Oct 28, 2016 6:28 PM


U-verse TV Down - Troubleshooting and Things To Know From AT&T


TV2.5.pngWelcome to the U-verse TV Troubleshooting Hub!

Your One Stop Shop For Your U-verse TV Needs! 


Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which allows you to troubleshoot on a mobile device, computer, or TV!



U-verse TV Troubleshooting


DVR/Receivers - Symptoms: Loss of Recordings, Resets, Reboots, Pixelation and Freeze.

Wireless Receiver - Symptoms: Loss of Recordings, Resets, Reboots, Pixelation and Freeze.

Possible Outage - Service down? This article will explain how you can check for an outage.

Learn how the receiver environment can impact service here


Remote Troubleshooting 


Unresponsive Remote -  Learn to quickly resolve your remote woes!  

Remote Programming - Learn how to program your remote.


How to Return U-verse Equipment? 



Check Out The Cool Stuff:

TV Features - What was changed? What was added? 

AT&T Remote Features - What was changed? What was added? 

Getting a new television? Check out this article for some helpful hints when hooking it up!


For DIRECTV troubleshooting, click here!

For U-verse Internet Troubleshooting, click here!

For U-verse Billing Assistance, click here!

For Landline and DSL Billing Assistance, click here!

Mobility Troubleshooting, Ordering & Billing




ChrisZ, AT&T Community Specialist 


AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment




1 Message

3 years ago

This set top box does not match the account settings



1 Message

3 years ago

Why does my tv freeze or go black?  my daughter also has att and the same thing is happening to her.  Att is not a good product.

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