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kingsbury88's profile

New Member

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1 Message

Thursday, September 8th, 2022 2:18 PM

Uverse TV app - No longer streaming Fox Channels

I am having problems streaming two channels using the Uverse TV App.  The two channels are FoxNews and FoxBuiness.

Things I have tried:

Uninstalling and reinstalling app.

Using multiple devices.  Two tablets and a cell phone.

Using multiple network access.  Different wi-fi spots.  Using hotspot off cell phone.  Using data off cell phone.

I've tried rebooting all devices and routers.  

Updated all apps and software.

This just started happening about a week ago.  The channels start streaming.  They work for about a minute or two.  Then I receive this error.   I can stream live a variety of different channels.  I have not checked every channel, but have tested a few of them.  They all work fine.  

Here is a copy of the error message that I am receiving:

Connection Failed.  Please check your network settings and try again.
(QPE1502-N8001-R10203-NEXE:DATA_INACTIVITY_TIMEOUT.Network)

Community Support

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232.7K Messages

2 years ago

Hey there! We'd be happy to assist you with streaming your channels @kingsbury88!

 

We recommend the troubleshooting & resolve tool, this may help restore your streaming issues and get you reconnected to your Fox channels. Follow the steps below to troubleshoot your issues:

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

Please let us know if this helps!

 

Shakendra, Community Specialist

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