Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.



3 Messages

Mon, Jan 13, 2020 3:50 AM

U-verse signal lost a dozen times a day / How to log a problem with AT&T?

I get "U-verse signal lost" at least a dozen times a day. Restarting the TV-receiver resolves the problem,

How does one log a problem with AT&T? The ConnectTech link just gives "session timed out".



ACE - Professor


1.1K Messages

1 month ago

Call 800.288.2020 when the problem occurs, so that support can get a look at your line and equipment status. These calls will create a history in the system for future reference.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.