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Contributor

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2 Messages

Wed, Jul 10, 2019 11:33 PM

U-verse signal has been lost

With so much frequency that I want to scream, I get the signal lost error message a lot. I’ve spoken with U-verse technical support many times and yet the problem persists. If I can’t solve it soon, I will find another provider. 

Responses

baseballisback

ACE - Professor

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3.7K Messages

a year ago

Have you had a technician out? Have they replaced equipment?

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Contributor

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2 Messages

a year ago

Yes, more than once and each says that what the prior technician did was wrong and their solution will work.  It never works for long.  As a result of a recent call with AT&T support, a new wireless (our system is wireless) receiver was sent out and we swapped the old box for it.  Same problem persists.  

_xyzzy_

Expert

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15K Messages

a year ago

If it's a signal problem with a wireless receiver how many signal strength bars show on the front of the receiver?  3 is marginal.  4-5 is best.  If this is a signal strength problem move the WAP around to try to get a better signal.  Possibly use a longer ethernet cable on the WAP to give you more freedom to move it around.

Contributor

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3 Messages

a year ago

No tech has been called...

Trying to investigate this problem first

Can't find signal strength bars???

Only have power light and HD on

Compared this receiver to one working in den and I don't have a link light on????

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