U-Verse picture freezing
My U-Verse began freezing up on all channels 4 days ago. Waited a day or so and then rebooted everything, router, boxes, etc. Did not solve the problem. Called AT&T and of course had to go through all the scripts several times. They finally determined there was congestion at my router. They would need to send someone out and I had to make an appointment a week later. Later that afternoon it had dawned on me that when I ran the ATT Speed Test, it showed I was getting over 700 MPs. When I upgraded my speed in June of this year, 300 was the max I could get because of any older router. I told them 300 was ok. This worked (ran speed tests periodically over the months) fine. So I went with the premise that for some reason my speed was automatically increased from 300 to 1 Gig. This I assumed was causing the problem. Called AT&T again and told them it was an issue on their end and escalated it to seveal supervisors. They tried to tell me it was changed to 1 Gig in June and I corrected him and told him to view the log for that call. I had tested man times and it was always under 400. I asked for the next level of supervision and of course they was not available but would called me. They guaranteed he would call me. Well no one did. Later that night I started watching TV again and I noticed it was not freezing anymore. Went and ran the speed test again and behold it was running in the 300's. Imagine that. Also heard others in the area was having the same issue. ATT for some reason upgraded to a higher speed which older routers do not handle. ATT never admitted anything and never called me back. Check your internet speed using AT&T's speed test and see if you are over 500. There is your problem if you have had your router from AT&T for some time.