Community Support
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6.7K Messages
U-verse Online Streaming - Internet Plan and Number of Devices
Did you know that the more devices connected the slower speeds will be? Did you know that each device connected shares a portion of your total speed? Did you know that wired and wireless speeds can differ?
Depending on the plan you have and the # of devices you have connected, will determine your streaming quality. The more devices in use, the greater chance you have of a poor streaming experience. If you are wondering what is the best internet plan or speed or what impact your devices will have on your speed, check out the chart below. It breaks down speeds versus the number of devices you have connected/ in use.
Wireless speeds can drop in half. The chart below is an estimate of what speeds may be. Results can vary depending on environment and type of browsing on each device.
To see how you can improve your wireless experience, check out our modem environment and wireless hub articles.
A Helpful Note: Streaming experiences can vary between sites and apps. If you are using streaming issues on one site, check another. Some streaming issues are a result of the site itself and not your plan or connection.
Need more help? Check out our other help articles located on this page under U-verse TV Hot Topics/ Helpful Links.
-ATTU-verseCare
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Did you know the # of devices connected and how you are connected to the internet can affect your streaming? Experience? Check out our information above!
-ATTU-verseCare
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StormEagle117
Tutor
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1 Message
6 years ago
So anyone who games knows lag is frustrating. I like to have netflix/hulu running while I play league of legends in my living room. The ATT router is in my room. Usually I get lag on one of the devices, and its usually my laptop. Also I get slow video loads on my phone from time to time. I was told by a tech savvy friend that the modem/router from ATT is a poor quality one, and that it would be superior to get a modem, and then get a personal router that can handle splitting its power to multiple devices. Especially if I have my laptop on the wired connection as I was told it drains speed from other devices to focus on my laptop. Unfortunately ATT "doesn't sell their modems anymore" which sounds like a way to force you to use their modem/router. Just looking for opinions or tips. I really just want my own router that I can get from Best Buy that I know has the power to run 3 phones, 2 apple TV's a laptop even if they are all on.
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Anonymous
New Member
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25.7K Messages
6 years ago
This is bogus information. I am watching TV now and have 2 computers running as well as a cell phone and tablet. I just checked my speed and on a 45 speed my internet speed is 46.92. If you give information be sure you are giving the correct information. Also a guest of mine is watching a show on Roku. So the information is incorrect.
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MelissaWillis
Tutor
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2 Messages
6 years ago
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redbone85
Tutor
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2 Messages
6 years ago
yes change the wifi password
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MelissaWillis
Tutor
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2 Messages
6 years ago
Thank you so much, I will try to figure it out...Melissa ***
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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uvappsux
Mentor
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85 Messages
6 years ago
see if the info helps when changing the Wi-Fi password/key:
https://www.att.com/support/article/u-verse-high-speed-internet/KM1048426
I would suggest using WPA2 as the security protocol instead of WPA/WPA2 as suggested in some of the videos on the website that I linked to above.
(edited)
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tdub2017
Contributor
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3 Messages
6 years ago
I have 18 Mbps service, but only 2-3 Mbps Wifi for certain devices. Some perform fine, others only at 2 or 3. I took my iPhone, tablet and new laptop to work and they can all run up to 30 Mbps speeds (so it's not the devices). When I plug an ethernet cable into the RG, I get 18 Mbps speed. Other devices on the network can get up to 9-12 Mbps Wifi speeds. Only 3 of the devices are throttled down to 2-3 Mbps.
I have also run the network when no one is in the house and still only get limited to 2-3 Mbps on those 3 devices.
What can be done to alleviate this?
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ATTHelp
Community Support
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221.6K Messages
6 years ago
tdub2017, I am sorry to hear about the issues you are having with your speeds. This is not something we like to hear. I'd like to investigate for you, please send me a private message by clicking HERE. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.
Thank you,
Dan G., AT&T Community Specialist
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tdub2017
Contributor
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3 Messages
6 years ago
Something else to highlight. My upload and download speeds are roughly the same. For whatever reason, the RG is limiting the speeds to those 3 devices only. My iphone 6 used to get speed ranges in the 15 Mbps range 6 months ago and now is only at 2-3 Mbps. (Frustrating to say the least.)
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