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New Member

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17 Messages

Sunday, February 21st, 2021 11:41 PM

Closed

U-Verse Movies on Demand freeze and glitch. Even the previews. It is like watching a bad antenna reception.

See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem

when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector

someplace? The U-Verse TV comes in fine so ??

I went through the usual reboot stuff, once it gave an error and another time is said to call for a person to visit.

The error is a gigantic string of numbers of letters that I can't attached to this - shoot.

It wants me to call the usual help phone number. 

Accepted Solution

Official Solution

ACE - Professor

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7.7K Messages

3 years ago

If you don't mind losing your saved DVR shows, you can always try swapping the DVR with a new DVR.

The bad thing...if the problem is still there, don't expect go back to your current DVR.

(edited)

ACE - Professor

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7.7K Messages

3 years ago

Definitely call.

Fiber speeds only affect download. At Internet 1000, you're basically going to download as fast as your device allows.

New Member

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17 Messages

3 years ago

So where is the problem? All AT&T equipment except the Panasonic TV which works with live U-Verse TV just fine but not the movies on demand so ?? 

Why is it glitchy? A connector? I can play a Blue Ray DVD and no problems.

Thanks.

ACE - Professor

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7.7K Messages

3 years ago

I have a problem on my DVR where HBO, Starz, whatever On Demand will sometimes randomly pause or play without sound. I don't think it's on my wireless receivers, but I don't watch enough On Demand to figure out why.

I've gotten around the issue by using the apps (such as HBO Max) via a streaming device. The apps have many more options than On Demand anyway.

The other option for me is to swap a wireless receiver with the DVR and put the DVR on a TV that I don't use as much...but then it'd take a couple seconds after switching channels in order to pause live TV.

New Member

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17 Messages

3 years ago

OK. I have some sort of ATT box which showed up when I went to

fiber, but it still uses the "DVR" device to control U-Verse. Hmm, I may

have to call up the dreaded customer service - UGH! 

I rarely ever rent a movie either (movie on Demand) but once in a great

while - hey, I want to see that - and now, it is working terribly!! Heck, can I get a refund for a movie I tried to watch? 

Most likely, I have to get a bunch of new stuff, in the cloud and everything will cost more- at least when the promo. ends. Ugh.

New Member

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17 Messages

3 years ago

OK. Well, I haven't recorded anything in a long time so nothing will be lost.  I guess if AT&T is happy to send me a replacement that would be great! OK. Thanks.

ACE - Professor

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7.7K Messages

3 years ago

They may want to send a DVR via FedEx or UPS. Maybe you can try to twist their arm and have a tech sent. It may not be the DVR, but if the problem is only that TV, it could be.

You'll have to re-hide any channels. Any shows you have scheduled to record will be transferred over...but since nothing is saved, nothing will be lost.

ACE - Professor

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7.7K Messages

2 months ago

Are you connected via wireless, Ethernet or coax?

Switch to Ethernet. I had what seems like a similar issue...switched to Ethernet and the problem was gone.

Also...please don't respond to threads older than one year.

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