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flyingvee's profile

Contributor

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2 Messages

Friday, August 22nd, 2014 2:15 AM

uverse Live TV on my smartphone not working anymore

I have a motorola Razr. I've had the ATT service for a few months now. The first month the Live TV worked fine on my phone. I tried it again today and it doesnt work. I can see all the different channels but when I select any of the shows, I get an error window that says" An unknown error occurred, UVM Status Code: UNEXPECTED_BACKEND_ RESPONSE_0 "

JefferMC

ACE - Expert

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31K Messages

8 years ago

Have you upgraded the U-verse App on your phone?  If not, try that.  If so, then uninstall it and try again.

Have you downgraded your U-verse TV package since it was working?

 

Contributor

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2 Messages

8 years ago

Sorry for not adding more troubleshooting details.

I already uninstalled and installed the uverse app from Google play, tried to pull up a show and still am getting the same error.


Also, I did not upgrade anything since day one.  I know I had some premium channels for the first month I beleive, but they are now disabled, but that was automatic from ATT. I didnt delete or add any upgrades.

Thank you for getting back to me so quickly too!!  🙂

Michael.B

Teacher

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16 Messages

8 years ago

I too am having the same problem.  It all started a few updates ago.  It no longer works on my Galaxy S III nor my Nexus 7 tablet.  It works fine on my wife's LG Optimus.

 

mibrnsurg

Expert

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20.4K Messages

8 years ago

@flyingvee  and @Michael.B  Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

 

Address it to Robert T, he's aware that latest Mozilla products can't connect either.  Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Kong57

Guru

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642 Messages

8 years ago

I have the same problem on my Samsung S2. Exact same error code...

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