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eschuerman's profile

Contributor

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2 Messages

Thu, Jul 9, 2015 9:49 PM

U-verse iPad App keeps crashing

When I open the U-verse App, it randomly crashes.  Then, after re-opening several times, I get the error: "You've exceeded the number of simultaneous streams allowed."

 

Please note:

I am tech savvy.

I have the current iOS installed.

I have uninstalled and reinstalled the App.

I have rebooted my device.

No other devices are trying to stream at the same time.

 

This is a frequently used feature, and I am starting to get very frustrated.  Help is apppreciated.

Contributor

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1 Message

6 y ago

Did anyone ever get back to you about this? I called tech support and they had no idea there was an issue or how to fix it. The tech I spoke to did not even know the protocol in reporting it, she just said she'd mention it to her boss. This is really making me mad. Do not advertise a service that can't function properly for more than a minute.
JefferMC

ACE - Expert

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25.6K Messages

6 y ago

The number of streams exceeded is being caused because each stream request increments a counter of active streams and you're only allowed a finite amount.  As each streaming attempt crashes, the stream count is not immediately decremented, and is only recovered when a timeout occurs after a number of minutes.  (I'm not privy to what the count or the timeouts are).

 

The issue with the crashing could be:

1) Issues with the iPad itself,

2) Issues with the installation of the application,

3) Issues with the network connection, OR as you've stipulated,

4) an issue with the application itself.

 

As there seem to be thousands of people successfully streaming movies on their iPad, I'm wondering what makes you different from those people.  Likely it's something in  points 1 through 3 above.

 

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