Contributor
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2 Messages
U-verse iPad App keeps crashing
When I open the U-verse App, it randomly crashes. Then, after re-opening several times, I get the error: "You've exceeded the number of simultaneous streams allowed."
Please note:
I am tech savvy.
I have the current iOS installed.
I have uninstalled and reinstalled the App.
I have rebooted my device.
No other devices are trying to stream at the same time.
This is a frequently used feature, and I am starting to get very frustrated. Help is apppreciated.
Fixtheapp
Contributor
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1 Message
8 years ago
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JefferMC
ACE - Expert
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32.3K Messages
8 years ago
The number of streams exceeded is being caused because each stream request increments a counter of active streams and you're only allowed a finite amount. As each streaming attempt crashes, the stream count is not immediately decremented, and is only recovered when a timeout occurs after a number of minutes. (I'm not privy to what the count or the timeouts are).
The issue with the crashing could be:
1) Issues with the iPad itself,
2) Issues with the installation of the application,
3) Issues with the network connection, OR as you've stipulated,
4) an issue with the application itself.
As there seem to be thousands of people successfully streaming movies on their iPad, I'm wondering what makes you different from those people. Likely it's something in points 1 through 3 above.
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