madmax988's profile
madmax988
20th Community Anniversary
Supersonic 25!
#1 Star!

Scholar

 • 

593 Messages

Saturday, January 7th, 2023 7:35 PM

Uverse guide data is poorly updated and maintained

I know at&t hates us legacy uverse customers, but it's getting ridiculous how little basic effort they put it.  The guide data is so inaccurate lately.   Often it's just set to a generic old standard version of shows.  With accurate data not being updated until 1-5 days before shows actually air.

For example if I want to set a new series to record but it doesn't premiere for 7 days it just doesn't exist yet in the guide.  Even though the premieres are announced months ahead and are accurate on directv and stream systems.  

For nfl games I'm having to set them 1 day ahead before they update who's playing which game.  

Sometimes it seems uverse is just filling in random data to replace missing guide data when you see a show that went off the air years ago listed in the guide data knowing the channel has no intention of airing it.  Clearly att is the problem not the channel providers.

Sorry for the rant but att should be called out when they do the bare minimum or they claim customers are "happy"

madmax988

Scholar

 • 

593 Messages

5 months ago

@baseballisback oh I didn't even think of that, I forget there are still people with coax runs.  although I can't imagine there are many coax to dvr runs left on fttp installs.  If someone does happen to have a mix of coax and ethernet they should know they can move dvr to one of the ethernet tv's.  

@Davy49 Your mileage may vary, but for the most part the social media team is going to be fairly similar level of customer support to the offshore phone tech support, which is to say not great.  To troubleshoot you really need to start by identifying if the problem is just on-demand or if it's part of a larger problem.  That's why I'm asking if internet and tv services are effected at same time or not.

Davy49

Mentor

 • 

134 Messages

5 months ago

madmax988,

Being far about my situation, the technical support representative I spoke with I've spoken with previously is located in the state of texas close to where my wife and I used to live in a city not far from dallas.

madmax988

Scholar

 • 

593 Messages

5 months ago

@davy49 getting to the domestic representatives is essentially tier 2 support at that point, which is great.  Just be warned that twitter support is technically contractors and not direct at&t employees so if they promise something that sounds to good to be true, it probably is.

Understand this forum is customers providing support for each other, so you have to provide more info about problems if you want help.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.