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madmax988's profile

Scholar

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602 Messages

Saturday, January 7th, 2023 7:35 PM

Uverse guide data is poorly updated and maintained

I know at&t hates us legacy uverse customers, but it's getting ridiculous how little basic effort they put it.  The guide data is so inaccurate lately.   Often it's just set to a generic old standard version of shows.  With accurate data not being updated until 1-5 days before shows actually air.

For example if I want to set a new series to record but it doesn't premiere for 7 days it just doesn't exist yet in the guide.  Even though the premieres are announced months ahead and are accurate on directv and stream systems.  

For nfl games I'm having to set them 1 day ahead before they update who's playing which game.  

Sometimes it seems uverse is just filling in random data to replace missing guide data when you see a show that went off the air years ago listed in the guide data knowing the channel has no intention of airing it.  Clearly att is the problem not the channel providers.

Sorry for the rant but att should be called out when they do the bare minimum or they claim customers are "happy"

Former Employee

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22.5K Messages

1 year ago

ATT no longer owns the product under discussion… sold to and managed by DirecTV in July 2021.

https://www.fiercevideo.com/video/at-t-officially-sells-minority-stake-directv-u-verse-and-at-t-tv

AT&T has officially announced a deal with TPG Capital to sell a minority stake in its linear video businesses DirecTV, U-verse and AT&T TV.

AT&T and TPG have agreed to establish a new company named DirecTV that will own and operate the three video services

(edited)

Scholar

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602 Messages

1 year ago

@my thoughts we don't need to discuss ownership everytime uverse tv is mentioned.  For all practical purposes att still owns and operates the new directv company along with tpg capital.   The new company is essentially just a tax loophole. And att is still the Majority owner.  

ACE - Expert

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35.9K Messages

1 year ago

This is still the correct, official location to discuss U-verse TV issues, regardless of who actually owns it.  Believe me, if you were in the wrong place, I'd tell you.  DIRECTV(satellite) and DIRECTV STREAM forums were broken off somewhere else; U-verse TV stayed here.

I am seeing some of what you are (e.g. football games team assignments that aren't known weeks in advance don't seem to appear until the day of the game), but not nearly to the extent you sound like you are.  There may be something going on with the headend equipment where you're located.  Problem is, I don't know how to poke the right people to get it looked at.

(edited)

Scholar

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602 Messages

1 year ago

@JefferMC yea and with football games its less of an issue if it says nfl footbal-TBA which it does sometimes, then you can just set it and when it updates with names it will work.  But sometimes it will just be like random hour and half hour infomercial and other junk shows where the game should be.  And you can't set those to tape because when they update it to game it won't record anything.

Mentor

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157 Messages

1 year ago

Hi,

As an active U-verse subscriber I'm to the point of getting more & more concerned as to how much longer it's going to be available as it's not being updated or maintained nearly as well as it once was. Just one example at least for me is the fact that at one point in time within the settings of U-verse there used to be pretty extensive troubleshooting options built into that area. The last time we had a issue with our on demand picture 'freezing' for a period that seemed to vary by occurrence, I'm connected to a fiber 1000 direct connection that feeds our house. Having said that the main reason for my upgrading to the higher speed I needed additional data capacity due to the variety of devices that utilize the data connection that's provided by at&t. I've contacted the @ATTHelp social media group on twitter.com & was informed by them about some troubleshooting steps that I could take & I informed them I'd already performed those steps. They informed me that they could send me some new equipment such as a replacement dvr or a replacement compatible broadband modem that supports the fiber 1000 that I'm currently paying for.   

Scholar

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602 Messages

1 year ago

@Davy49 on demand tv freezing is one of the few problems I've never dealt with, but I rarely use on demand since the channels individual apps /websites work much better and you have access with your uverse login.

When the problem happens how long does it last?  And does your internet for other devices go out at the same time? Does tv still function on other set top boxes?

Mentor

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157 Messages

1 year ago

madmax988,

Thanks for your reply, I'm thinking that in my original post I stated it varies per each occurrence but as a rule of thumb so to speak anywhere for 2-3 seconds to several seconds.

David

Scholar

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602 Messages

1 year ago

@Davy49 but is it only on demand shows? Or is internet and other tv effected that's the important question.

Mentor

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157 Messages

1 year ago

madmax988,

I'm currently having a chat session with a at&t social media agent via the @ATTHelp twitter website trying to get things sorted out.

David

ACE - Professor

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7.8K Messages

1 year ago

I had a problem with on demand video (only OD video, FWIW) freezing.

I bought and installed Ethernet from my gateway to my DVR. Ever since then, no issues.

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