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Contributor

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3 Messages

Sat, May 18, 2019 9:00 PM

Uverse goes out EVERY night between 11:00 to 11:30 PM PST in North San Diego County

This has been an ongoing issue since we've had U-verse service since June/July 2018.  Prior to that, we had DirecTV with no similar issue.  (We had other service reliability issues which caused us to discontinue our DirecTV service.)  Back to the question:  WHY EVERY night between 11:00 and 11:30 the U-verse signal goes out?  This apparently isn't localized to just us but MANY other customers from what I can see by a simple Google search.  We had multiple encounters with customer service.  It appears they just go through their scripted response by resetting the modem and having technicians come out to replace modems, boxes, gateways, etc. - STILL same results.  Now you want me to call the moment it occurs!?!  (Oh yeah - we did but the technician didn't "see" anything?) I'm fed up with the run around.  This can not be an issue within my house but on your side of the line for it to be this consistent and to impact so many of your customers.  Meanwhile, I just hung up with the technician and she rebooted my modem and uploaded new software and will wait again until 11:00 PM to see if it is fixed.  Which I doubt, because I've already done this before.

 

Please someone over there at ATT - reach in and figure out what's causing this?

Responses

Brand User
ATTHelp

Administrator

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108.7K Messages

9 months ago

Hi @TreDonnaArnold

 

We're happy to see what's causing the nightly signal loss! Has it happened again since we uploaded the software and rebooted your router?

 

Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

Can ATT tell the rest of us many people with the same problem, how to get this fixed?

Contributor

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3 Messages

9 months ago

Yes, twice.
Brand User
ATTHelp

Administrator

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108.7K Messages

9 months ago

@TreDonnaArnold

 

Okay, we'll be sending you a Private Message to gather your account information and try to find a resolution. Be sure to check your Inbox for the message.

 

Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

9 months ago

Requested information provided via Private Message.

Contributor

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3 Messages

3 months ago

This is the SAME EXACT issue that I have been experiencing as well. EVERY NIGHT at 11pm the box 'loses signal' and has to be restarted. THIS IS VERY ANNOYING!!!!

I sent a post about this and all I was asked was if my box was wireless and how far it was away from the WAP. Then nothing after I answered.... someone needs to really look into this and fix it. At least change the time to 3 or 4am that it resets, so my tv can be off by that time.....