Uverse goes out EVERY night between 11:00 to 11:30 PM PST in North San Diego County
This has been an ongoing issue since we've had U-verse service since June/July 2018. Prior to that, we had DirecTV with no similar issue. (We had other service reliability issues which caused us to discontinue our DirecTV service.) Back to the question: WHY EVERY night between 11:00 and 11:30 the U-verse signal goes out? This apparently isn't localized to just us but MANY other customers from what I can see by a simple Google search. We had multiple encounters with customer service. It appears they just go through their scripted response by resetting the modem and having technicians come out to replace modems, boxes, gateways, etc. - STILL same results. Now you want me to call the moment it occurs!?! (Oh yeah - we did but the technician didn't "see" anything?) I'm fed up with the run around. This can not be an issue within my house but on your side of the line for it to be this consistent and to impact so many of your customers. Meanwhile, I just hung up with the technician and she rebooted my modem and uploaded new software and will wait again until 11:00 PM to see if it is fixed. Which I doubt, because I've already done this before.
Please someone over there at ATT - reach in and figure out what's causing this?