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Contributor

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1 Message

Mon, Oct 20, 2014 1:04 AM

Uverse Error Code: 0 - Failed to load resource

I'm getting this message on the screens of the TVs in my house. It appears when I first turn on a TV:

 

Error Code: 0 - Failed to load resource

Kx: Faile to load resource

Web exception: the remote name could not be resolved

Socket exception: No such host is known.

 

Anyone know what's up, and what can be done about it?

 

Thanks

Responses

docbombay

Guru

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1K Messages

6 years ago

The error message has continued for me as well, and I PMd AT&T Customer Care as David T suggested.  A number of posters have mentioned that this problem began after an update, and it occurs to me that I don't think I've gotten a recent update.  My version is currently 2.4.29140.22--is there a newer update, or am I actually current?  I know that updates roll out over time, so if I don't have it yet, this problem may have nothing to do with the update.

 

 

 

JefferMC

ACE - Expert

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17.2K Messages

6 years ago

docbombay, 2.4.xxx is the new release (came out starting the end of June this year; I just got it a couple weeks ago).

 

This message is normally associated with the receiver trying to talk to an application server.  Have you noticed being tuned to any particular channel when this appears?  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JasonU

Teacher

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25 Messages

6 years ago

I have been having the same issue as the OP since the latest update a couple weeks ago. Issue occurs on the DVR and 2 regular boxes. I have hit the exit button to get out of the screen, but there it is again the next time I turn on the TV, nearly every time for the non-DVR boxes. I do not use any apps, and I have left the receivers tuned usually to a local channel when I shut it off.

 

I'm running 2.4.29140.12

dhascall

ACE - Master

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9.8K Messages

6 years ago


@ATTU-verseCare wrote:

Hi,

 

Thank you for everyone that has reported this. We apologize about the inconveniences and are investigating it. It appears that the error message is appearing to some, but it should only appear once. Press the Exit button as @Kong57 suggested to get out of it. If you are still having issues, please send a message to us by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


-David T


@ATTU-verseCare - Noticed it again on Monday.  Once per box.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

6 years ago

I am getting the same error message when I select OnDemand options.  I just chatted with an ATT employee and was told a technician needs to come out because there is a problem with my line and it could cost me $99 to repair.   I find it hard to believe that everything else works except for OnDemand and it's a problem that needs a technician....

ACE - Expert

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14.2K Messages

6 years ago

I got it on a STB whilst watching regular programming (no app/no recording/no On Demand).  Then I got it on a different STB when I tried to pull up a recording but "exit" made it go away on both occassions.

 

What is the newest release number?  I'm currently on 2.2.28163.20.  Is this the newest version of the software?

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
docbombay

Guru

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1K Messages

6 years ago

I have not seen any particular pattern, but will try to pay close attention as time goes on. One additional thought regarding your previous remarks about applications--I have used Search several times recently and it occurs to me that it might be considered an app. If so, I was wrong about not having used any apps. But I have always exited by using the "return to live tv" button. So I will wait and see for a while. Customer Care advised I try a non-destructive disaster recovery, but that it is not yet considered a definitive fix since the problem is new and few have reported results as yet.


dazuniga

Tutor

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5 Messages

5 years ago

I can't search, reset my remote or use help.  I ha e hit the back button, exit button and rest set and still get the error.  It Started more after we got our new DVR box

aviewer

Expert

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10.1K Messages

5 years ago

How about fresh batteries?

 

THe remote needs to be in att mode to control the DVR. Press the att button first. Does the att button flash when  you try these buttons?

 

Nothing is blocking the front if the DVR?

dazuniga

Tutor

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5 Messages

5 years ago

I can't Blocking DVR Eithersearch, reset my remote or use help.  I ha e hit the back button, exit button and rest set and still get the error.  It Started more after we got our new DVR box.  Changed batteries in  Remote. Nothing is Blocking the DVR either.

dazuniga

Tutor

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5 Messages

5 years ago

noneload Failureweb exception error that & NO nothing is blocking DVR which Should not have anything to do with the load error.

dazuniga

Tutor

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5 Messages

5 years ago

Changed batteries & NO nothing is blocking DVR which Should not have anything to do with the load error.

aviewer

Expert

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10.1K Messages

5 years ago

I was thinking it was a remote problem. If it is a DVR problem, do a pull the plug reboot. This does not erase recordings, but resplves many problems.

 

If that does not work, call in for new DVR or you could do a disaster recovery, which will erase recordings.

 

Here are some reboot steps -

If the problem is on another STB, not just the DVR, make sure all COAX connections are tight.

Try a whole house reboot. Pull the power on RG, DVR, STBs, WAPs.
Replug RG, wait for all green
Replug DVR, wait for viewing
Replug other STBs.


If the DVR functions are still not working, try a Non-Destructive Disaster Recovery on the DVR.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery (DESTRUCTIVE MEANS THE RECORDINGS ARE DESTROYED).

Do this on the front panel of the DVR itself, not on the remote:

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.

Contributor

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1 Message

4 years ago

We started getting this error tonight.  It happens every time we turn on the TV or change the channels.

flhthemi

Scholar

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178 Messages

4 years ago

I am randomly getting this message just popping up on my TV screen:

 

Error Screen.jpg

 

What does it indicate? 

Might be guide related as it seems to be happening between TV shows.... 

 

I have reset the box and the gateway, checked all connections to no avail.