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Contributor

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1 Message

Mon, Oct 20, 2014 1:04 AM

Uverse Error Code: 0 - Failed to load resource

I'm getting this message on the screens of the TVs in my house. It appears when I first turn on a TV:

 

Error Code: 0 - Failed to load resource

Kx: Faile to load resource

Web exception: the remote name could not be resolved

Socket exception: No such host is known.

 

Anyone know what's up, and what can be done about it?

 

Thanks

Responses

Accepted Solution

Official Solution

Tutor

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3 Messages

3 years ago

Update

There was an issue recently where our customers were seeing "error code 0." It is now resolved as of 12/31/2018. If the issue persists, follow the steps listed in the original solution below. If you still experience the trouble, chat with us.

 

 


AT&T tech handled this problem for me.  Unplug TV box from power, wait 10 seconds, replug and wait for 3 white dots to appear on screen, unplug and do this 2 more times. Third time, leave plugged up and box will reload and problem cured.  The Turtle.

 

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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140.8K Messages

2 years ago

Hello @Ashfordpark,

 

Thank you for reaching back out to us! Are you encountering this error when watching normal U-Verse TV on your television or on the U-Verse app? Have you tried to reboot the receiver, and the gateway? You can restart your receiver by holding down the power button on the set top box for 10 seconds. Let us know if this helps!

 

James C., AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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18.1K Messages

2 years ago

It has been theorized that this is happening because AT&T has disabled the "What's Trending" features; the set top is trying to query the network servers for the information, and the servers have been disabled.  Supposedly, rebooting your TV Receiver will cause it to quit trying to update the Trending data and the messages will quit.

 

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Official Solution

Community Support

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2.5K Messages

2 years ago

Hi @TtammyC,

 

The trouble you were seeing is now resolved and "error code 0" should no longer be appearing on your TV. If it is, reset your modem and DVR. If the issue persists,  chat with us.

 

My apologies for the experience. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

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For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Sandpipers

Scholar

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205 Messages

6 years ago

It does not appear to be anything associated with your specific setup. It looks like it has been happening nationwide:

 

http://www.dslreports.com/forum/r29610844-Error-Code-0-Failed-to-load-resource

 

It would be nice if someone from AT&T acknowledged the issue. About 2 weeks ago, there also seemed to be a targeted DoS attack aimed specifically at the Motorola 589's but the advice on this site kept simply offering standard troubleshooting tips. As with this issue, a lot of headaches could have been avoided with some simple upfront ackowledgement that they are aware of the problem. 

 

Edit - there is also another thread on this site about this:

 

http://forums.att.com/t5/Residential-Gateway/Failed-to-load-resource-WebException-Could-not-establish-trust/m-p/3879819#M13649

Kong57

Guru

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642 Messages

6 years ago

When it happened on mine I just hit the exit button and it reload and worked fine. Only happened once...

ATTDmitriyCM

Community Manager

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9.5K Messages

6 years ago

 

Hi @bobbambam 

 

Are you still experiencing those issues? I believe it can be related to an app channel, possibly if it was left open when the TV was turned off. If you still need help, our team will be happy to assist! You can send us a private message by clicking here. In your message, please include your full name, phone number, account number and the best time you can be reached.

 

Please let us know if you have any other questions.

 

Thank you,

Dmitriy

Rethink Possible


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docbombay

Guru

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1K Messages

6 years ago

I have also seen the error message several times recently.  Like Kong57, everything works and there is no interruption of service.  But I have not opened any app channels (at least knowingly) in some time as Dmitriy mentions.  Other than normal viewing of programs and recordings, the only functions I use include the guide, DVR programming and search.  So I will be curious to see what might be causing this seemingly harmless but recurring error.

 

 

dhascall

ACE - Master

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9.8K Messages

6 years ago

I have noticed it once on each TV.  Pressing OK, got me off of the error screen.

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That Don Guy

Guru

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620 Messages

6 years ago

Same with me - it happened once on each TV, and I just selected "Exit" and everything was working fine.  Probably just some new feature they haven't implemented 100% yet.

 

JefferMC

ACE - Expert

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18.1K Messages

6 years ago

Did you know... SEC Network is an app channel?  So is The Weather Channel.

 

Also, I noticed that my set tops defaulted to On Demand when they rebooted after the upgrade.  On Demand may also be implemented as an app channel.  This may indicate an issue with the local VHO On Demand service, maybe?

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

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6.7K Messages

6 years ago

Hi,

 

Thank you for everyone that has reported this. We apologize about the inconveniences and are investigating it. It appears that the error message is appearing to some, but it should only appear once. Press the Exit button as @Kong57 suggested to get out of it. If you are still having issues, please send a message to us by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


-David T

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Me

Mentor

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74 Messages

6 years ago

It looks like there was another update last night or early this morning (10/21 in San Jose, CA area at least) and this problem appears to be fixed.

 

I could easily reproduce the problem by rebooting my wireless receiver which I always need to do of course when I move it between two TV's in different rooms.  I've tried rebooting now at least twice and the problem no longer appears. 

 

I SPOKE TOO SOON - PROBLEM IS NOT FIXED! %$#$#$#@

 

...I just had to wait a little longer before the message appeared.

Ponzi

Mentor

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44 Messages

6 years ago

I've been getting the same error on the DVR and a second receiver. It's happened several times. I'm pretty sure it started after the most recent update. Glad to see I'm not alone.
rearnold864

Scholar

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145 Messages

6 years ago

Mine went away for awhile but now it's back. It's more of an annoyance than anything, since it's easy to make disappear. Most everyone I know with Uverse is having the same problem, so I guess eventually it will go away. I don't remember seeing it unitl after the last update.

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