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madmax988's profile
madmax988
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Scholar

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593 Messages

Monday, April 18th, 2022 4:16 AM

U-Verse DVR series scheduled recordings are not functioning

Something is wrong with the way series scheduled recordings are working.  Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022.  The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few second ago having updated listings.  

If I set a recording manually for 4/29/2022 it also appears as normal.  I can see accurate listings for new episodes for series set to only new episodes and old and new episodes for series for series set to tape all episodes, in the normal listings over the next week.  So clearly the 2 systems aren't talking to each other correctly.  It also appears the same for recorded and scheduled without future series recordings past 4/20 in the uverse app on android phone.  So DVR is still feeding data back to server and is up to date.  

I tried rebooting gateway & DVR & set top boxes and that didn't do anything to fix it.  

Without series recordings my uverse tv is going to be a pain to schedule everything manually and then if it suddenly starts working again it'll be stuck with weird double recordings and conflicts.

Anyone got any ideas how to fix this?

P.S.

I forgot to mention it also has another odd problem that started at the same time, where it shows a series recording set to tape later today at a random time that the show doesn't air at, the picture is a show I have programmed as a series recording, but the title and description are what is actually on that channel at that time.

denirose

New Member

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43 Messages

1 year ago

@ATTHelp 

I already have a DM open on Twitter with KaitlynH. Thank you. 

ATTHelp

Community Support

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215.2K Messages

1 year ago

Thank you for letting us know, denirose!

 

If you ever need any assistance in the future, please let us know.

 

Thank you for being a part of our AT&T Community.

 

Donovan, AT&T Community Specialist

marchem

Teacher

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35 Messages

1 year ago

I just sent @ATTHelp a Twitter DM describing my issue (slightly different from yours, but likely related). Included my BAN account number. We'll see what they say.

marchem

Teacher

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35 Messages

1 year ago

 Got a response on Twitter from KaitlynH. So that’s good news, I hope.

denirose

New Member

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43 Messages

1 year ago

@marchem 

@madmax988 

That’s the same name that responded to me. Could be a hopeful sign. Maybe now they’ll have two dots to connect. 

madmax988

Scholar

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593 Messages

1 year ago

@denirose 

@marchem 

Yea Wesley is off the next 2 days.  But I'm hoping by Thursday when he returns we should have an update and hopefully they will have combined account numbers on the official service outage report.

denirose

New Member

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43 Messages

1 year ago

@madmax988 

@marchem 

I just got this update from @ATTHelp on Twitter. 


marchem

Teacher

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35 Messages

1 year ago

@denirose , so did I.

I think they’ve done or are doing something, because it seems my scheduled shows are updating now and then. Still watching to see if that’s really happening.

madmax988

Scholar

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593 Messages

1 year ago

@denirose 

@marchem 

hmm Another question I never thought to ask I just realized.  Do you have at&t fiber or u-verse internet.  I have u-verse internet 50.  (if you are anything over 200 you have fiber).  I wonder if Marchem having fiber is why his problem behaves slightly different.

marchem

Teacher

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35 Messages

1 year ago

I do have fiber for the U-Verse.  

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