U-Verse DVR series scheduled recordings are not functioning

While I can’t say I see the problem here, it isn’t a new one.  Hopefully someone back at the ranch will wake up and fix it.  There’s no way for any of us to get attention on matters like this but I can try to raise it if it doesn’t clear up by tomorrow.  

https://forums.att.com/conversations/uverse-tv-equipment/series-not-recording-uverse-please-own-up/5defedb4bad5f2f606e47f96@gr8sho

Yea I found the old forum topics from 3-4 years ago where this exact problem seemed to happen to the Midwest and then a few months later to san Diego.  It's been a few days since it started and I thought eventually it would fix itself and it hasn't.  It seems like in those old forums post it was a regional issue that att eventually solved.  But it's all server side so there is nothing I can do?  What's the quickest way I can get the attention of someone at att to implement the fix in my area in miami, Florida?

We can look into your guide data not syncing properly, madmax988. 

We do want to thank you for the troubleshooting that you have done already to resolve your concern. 

Moving forward, we are going transition to a Direct Message. You will notice a chat icon next to a bell icon at the top of the page. Our next message will appear there. 

In the meantime, please gather all AT&T account information. Do not post it here. We will ask for it again. Also, can you please answer a few questions for us:

• Is the concern occurring one 1 or multiple DVR/Set-Top Boxes/Receivers? The reason why we are asking that is to make sure the all DVR's/Set-Top Boxes are sharing the same information. 
• Are you trying to schedule the recordings on the U-Verse TV App? The reason why we are asking that is, there is a known concern for the app at this time. 
• Are you able to view your schedule on the DVR/Set top boxes and is accurate? The reason we are asking this is, if it looks normal to you directly on the STB's then it a just the app that is having the concern. 

Just look out for the Direct Message notification and follow the instructions provided. 

Looking forward to working with you. 

Matthew, AT&T Community Specialist

I am also in the Miami market and am experiencing the same problem.

Thanks.

We're here to help get your recordings functioning as they should, ethanedwards!

Just to clarify, have you tried the different troubleshooting steps that were stated in the original post, as well as by our agent? Before we invite you to a Direct Message, please be sure to let us know the following:

• Have you tried rebooting the AT&T Gateway and the U-verse DVR? This will help refresh your connection to the network, and may resolve this.
• Is this occurring with one or multiple DVRs? This will help us know that all of your equipment is sharing the same information. 
  
  
• Are you trying to schedule the recordings on the U-Verse TV App? If so, there is a known concern for the app at this time. 
  
  
• Are you able to view your schedule on the DVR and is it showing accurately?

Let us know. We hope to hear back from you!

Donovan, AT&T Community Specialist

Same thing happened to me also in Florida also with recordings ending 4/20. I just wasted 24 minutes on the phone with a completely ignorant tech support rep. She repeated troubleshooting that I already did, even shut down the service without warning me while I had recordings in progress. I spent half the call trying to make her understand I wanted to end the call. So annoyed!

My workaround: go to Recordings > Series. Click a scheduled series. Change any setting feature (such as “first run only” to “first run and rerun”.) Save. All future recordings will be restored and you won’t have duplicates. If you don’t like the setting you changed you can set it back the way it was. Trust me it will take way less time than calling Uverse. Btw, I’m using the onscreen tv control, not the U-verse app. 

@denirose

Yea I've tried the workaround for a few series but I won't know for a week or 2 if it works.  Based on past posts from the midwest and san diego problems 3-4 years ago the workaround seemed to only work temporarily for a week or 2.

I also have 335 series (lots of canceled shows I've never bother to clear out)  so I'm not keen to spend hours going through them all once a week.  

@madmax988 that’s really discouraging but thanks for letting us know. Please update us if you learn anything more or if you get any help from att via DM. 

Donovan,

Yes, I have power-cycled the gateway and DVR.  This did not fix the problem.

This occurs on both the DVR and STB.

I am not using the U-Verse TV app.

The schedule is displaying accurately up to 04/22.

Thanks.