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AT&T related help: U-verse TV support



brittanym619's profile

New Member

 • 

1 Message

Tue, Sep 27, 2022 1:56 AM

U-verse App

I cannot login to the U-VERSE app. It says wrong login. But I’m using the same login as I do for the website.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

203.7K Messages

2 months ago

Hey there brittanym619, we'd be glad to help you sign in to the U-verse app!

 

Try the following troubleshooting options from our Help and Solutions guide for the U-verse app:

  1. Make sure you are using the correct member ID to sign in
  2. Restart your device.
  3. Delete the app's cache. This varies by phone, browser or device operating system.
  4. Uninstall and reinstall the app.
  5. Verify that you have the latest software/operating system on your device.
  6. Turn off other apps that may be in use.
  7. Make sure you have U-verse TV service and an appropriate package. If you don't have U-verse TV, you can see if it's available by signing in to your account at att.com.
  8. Reset your password. This can help sync your account.
  9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed!

How to fix the app from a computer or browser:

Let us know if any of these suggestions helped, or if you need further assistance!

 

Aminah, AT&T Community Specialist

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