J

New Member

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3 Messages

Thu, Sep 9, 2021 5:13 PM

U-Verse app stopped working on my 4K Fire Stick

After I accepted ATT's new terms, I could not log into the U-Verse app via my 4K Fire Stick.  U-Verse is giving me an authentication error and instructing me to try back later.  (It is not a credentials problem, used erroneous User & PW to test).

I rebooted the Fire Stick, I removed and reinstalled U-Verse app but keep getting the authentication check back later message.

gr8sho

ACE - Professor

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3.7K Messages

10分前

Hello.  Is this happening on your home network?

ATTHelp

Community Support

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191.9K Messages

10分前

Here to help with with logging in, @JoeCustomer!

 

We have a few steps you can try to remedy this:

  • Reboot your gateway: This can correct any gateway settings that my be preventing you from signing in
  • Resetting your password: This will resync your account that can correct any account settings that may be preventing you from logging in

Give those steps a try and let us know if this helps!


CalebP, AT&T Community Specialist 

SteveW

Contributor

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18 Messages

10分前

Same issue here, I am getting a care code 205.4. Posted a message on the forum. Tried what @ATTHelp said to do, but that didn't work for me. 

New Member

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11 Messages

9分前

Try using your att email, not your primary email.  You can find it under your profile. 

Bridog

New Member

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10 Messages

9分前

Same issue here. Anyone fix it?

Bridog

New Member

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10 Messages

9分前

The app doesnt look the same, its a different color and uverse will not open. I have reset password, did not work.

ATTHelp

Community Support

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191.9K Messages

9分前

We are here to help you with that U-verse app, @Bridog.

 

We recommend that you try these suggestions, as they will help you with the U-Verse app on your TV.

 

We suggest that you:

 

  • Reboot your gateway because this will refresh the network connection and the equipment.
  • Uninstall and Reinstall the app to make sure that it is fully updated

Let us know if this helps.

 

Marc, AT&T Community Specialist

Bridog

New Member

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10 Messages

9分前

Same error code as the other post. 205.4

Bridog

New Member

 • 

10 Messages

9分前

Router restart. Same issue. Exact message now is “error authenicating, please try again”

Bridog

New Member

 • 

10 Messages

9分前

Every other Application works fine. Uverse app will not open, looks like its a different shade of color than it was before also.

ATTHelp

Community Support

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191.9K Messages

9分前

@Bridog Follow the troubleshooting steps in our forums article that provides

help and solutions for the AT&T U-verse app not working.

 

Start at the beginning with the section titled How to fix your Mobile app from my Smartphone or Device.

 

Let us know how it went.

 

Aminah, AT&T Community Specialist

Bridog

New Member

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10 Messages

9分前

Ive done all that

New Member

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3 Messages

9分前

I finally fixed it. Here is the fix that worked for me.

I use my personal email address (I've used for decades) when I sign up for any services; ATT included.  It is not an ATT.net email account. 

I singed up for ATT wireless phone and internet - U-Verse several years ago and always use my personal email to log in and conduct business/pay bills. 

Log in to your accounts and click your profile overview and once on the page scroll down to Internet/TV/Phone account.  Look at your Primary ID, mine is an ATT email address.  ATT required me to use an ATT email address at the time I signed up for their service.   I forgot all about this.  You can not change your Primary ID. 

I logged on to U-Verse using "my" ATT mail account as my user ID and existing password and U-Verse on the internet worked. No check back later message.

No further comments re ATT - U-Verse

 

gr8sho

ACE - Professor

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3.7K Messages

9分前

@JoeCustomer 

Right, and there's support to link different email addresses that used to work, and it did for a while, but in the end just left it with the att.net one.  There’s yet another email domain that was also related to yahoo that complicated things even further.  Currently.com.  

Bridog

New Member

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10 Messages

9分前

Hello @JoeCustomer do you have to use the att email to log in on your phone? I used the same email that I log into phone/att/etc.and this is the only one that wont open for me.

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