Contributor
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1 Message
UVerse app says (away from home) when watching LIVE TV on iPAD
When watching LIVE TV via the Uverse application on my iPad, I get the message (away from home) below the channel list, even though I'm only a few feet away from the AT&T router.
My full set of channels is not available, and I'm unable to watch local channels at all.
Does anyone know how to resolve this?
Tretiree
Guru
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464 Messages
7 years ago
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Fedmonds
Contributor
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3 Messages
7 years ago
No, my ipad is connected to my AT&T provided WiFi but still "thinks" the ipad is "away from home".
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Tretiree
Guru
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464 Messages
7 years ago
You may need to delete cache and cookies, close the browser, and reopen. The system is designed to auto-login within the network.
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Fedmonds
Contributor
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3 Messages
7 years ago
using the Uverse App, how do I "delete cache and cookies"?
Thanks for any help with this.
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beckyww
Former Employee
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3.7K Messages
7 years ago
@Tretiree - Please check your PMs. 🙂
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Fedmonds
Contributor
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3 Messages
7 years ago
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Rccox163
Contributor
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2 Messages
6 years ago
I am having the same issue. Did you ever get an answer or resolution?
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rajpov
Contributor
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1 Message
6 years ago
Hello,
I am having the exact same problem. I am on the U-Verse app sitting no more than 5 ft away from the AT&T Network Gateway and the app thinks i am away from home and limits the channel choice. Can someone from AT&T respond to this problem in the open forum please?
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TBickimer
Contributor
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2 Messages
6 years ago
You have to go to channel 9301 on your Uverse and make your network discoverable -- name your connection (living room etc..) and say OK. Then go to your Ipad.. and tap the gear icon - select receivers - and select your receiver you just named (living room) -- voila - you're done and you'll be 'at home'
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