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chefmomster2's profile

Teacher

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28 Messages

Mon, Aug 13, 2018 10:09 PM

U-verse App Favorites Failures

260D6BA9-C89C-414B-B302-D13FB2776A24.png

 

26664899-0A1F-45DE-A7B8-792765405F31.png

 

02947469-EB3B-45F9-A912-77F2FF61C9FD.png

 

When I try to mark shows or channels as favorites after selecting them from the guide I get image 3. It includes the error message and an exclamation mark (!) in the star (️) that follows the title. 

 

My Favorites sort should look like Image 2, however, after returning to the guide from Image 3 all I get is Image 1 showing an exclamation point (!) after every channel. It returns to normal (Image 2) after I close the app and wait for several minutes before I reopen it. If I try to select a show or channel again the same thing happens. 

 

This occurs on both my iPhone and iPad and when tuning into either of our televisions. It has been going on for many weeks.

 

 

3 Attachments

gr8sho

ACE - Professor

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3K Messages

3 y ago

@chefmomster2

Don't use this function too often, but I revisited it just now and it works fine. 

There are times when it’s necessary to uninstall the app and start over. 

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