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jjcoker1
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Teacher

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35 Messages

Sat, Apr 13, 2019 1:16 PM

UVerse App Doesn't Show Recordings

I have a Motorola G5 Plus running Android 8.1.

1.  I have to login to the UVerse app every day

2.  Recordings or scheduled recordings do not show. 

3.  I have cleared the cache & data, uninstalled and reinstalled the app. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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192K Messages

3 y ago

Hi @jjcoker1,

 

Here is some helpful tips on using your U-verse App. You must connect to your U-verse TV service using the U-verse app on your smartphone. Then, use the U-verse app to:

  • Stream live TV or on-demand shows or movies.
  • Create your favorites list to customize content on the My U-verse homepage.
  • Set up and manage your DVR recordings.
  • Check the guide to schedule new recordings.
  • Turn your device into a U-verse TV remote control.

Your U-verse TV receiver must first be set to allow communication and control from the U-verse app. These instructions guide you through that pairing process allowing you to connect to your TV using the U-verse app on your smartphone.  Hope this helps!

 

Lafayette, AT&T Community Specialist

jjcoker1

Teacher

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35 Messages

3 y ago

Already done.  I double checked it again.  Everything worked in the app until about a month ago.

 

I actually had not tried using my phone as the remote lately, so I did, and selected my DVR and the recordings showed up.  

 

I'll try turning my phone off and back on and see what happens.  Okay, that fixed it.  Thanks for your help.  

 

jjcoker1

Teacher

 • 

35 Messages

3 y ago

I am in TN visiting family.  I re-connected my app to my DVR and used my cellphone as a remote at that time, and it seemed to fix the problem  

Now I cannot see the recordings or schedule a recording and I still have to login every day.  I cleared the cache and data again, but still cannot view or schedule a recording. 

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