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New Member

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2 Messages

Mon, Nov 9, 2020 9:20 PM

Unhappy customer

When I first switched from Time Warner Cable to ATT Uverse, I was thrilled.  Time Warner’s customer service was rated the worst in the country and my own experience with them validated that rating.

A few months ago, my cable TVs were having problems and I was sent a new part, but I was unable to install it myself.  I live alone, I am 74, and not very capable with tech.  I also have physical limitations.  

I  called again and a serviceman came to put in the new part.  He was fantastic.  Turns out the new part was also bad, but the serviceman (Brett?) had one on the truck and he installed that.  Success.

However before he left, he put my TVs in the HD mode although I did not have HD.  He thought I may like it better but I do not.  The picture is distorted, of course, and I want my old NON-HD put back.  When I called about it (several times) they were not able to change it back remotely and did not offer a free service call to remedy the error.  So, in total frustration, I asked how much it would be a month to go ahead and add the HD.  I was told it would be an additional $7.00 a month, so I relented and agreed to start paying for HD, but it was much more.  I denied myself the HD to save some money IN THE FIRST PLACE!!!!!!!! 

I want my service restored to delete the HD and have the distortion eliminated.  Can you PLEASE help me?

Responses

Accepted Solution

baseballisback

ACE - Professor

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4.2K Messages

2 months ago

http://signin.att.com

After logging in, you should be able to cancel your HD in the "TV" section. If you still need help, call 800-288-2020 and ask for billing.

To put your picture back how it was, use your U-Verse remote:

Press menu

Scroll to options and select it by pressing "ok"

Select "TV screen resolution" by using the arrow buttons and the "ok" button to select.

You'll have to select the best of those four options there to select the best one for your TV.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

gr8sho

ACE - Professor

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2.4K Messages

2 months ago

There’s probably a YouTube video or tutorial that shows how to set this up.  
Age is not a reason to not be able to operate a remote and follow directions.  

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2 months ago

Thank you so much!

ACE - Expert

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17.7K Messages

2 months ago

Unless you have U450, which includes HD, adding HD is $10 a month, which in the grand scheme of things is nothing.

I'm a senior and have been staying in more than usual since March.  I'd rather eat glass than go back to SD.  I think I'm worth $10 a month.  But that's just me.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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4.2K Messages

2 months ago

If the price is too high, call AT&T customer service (retentions) and ask for promotions. Keep in mind they will not remind you when the promotions are about to expire. Write down the date and call back a day or two before.

800-288-2020

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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