Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
B

New Member

 • 

5 Messages

Sat, Dec 28, 2019 7:08 PM

Unable to login to U-verse App

I got the U-verse service back in September, and I have never been able to successfully login to the U-verse app on either my iPhone 6 or my Amazon Fire TV. I am getting the below message when attempting to login:

Login Required; Please log in with your U-verse Member ID (email address)

I am logging in with my email address, and this same issue is happening on both devices, I'm thinking there is something messed up with my account. I am using my myAT&T user credentials in my attempt to login, as this is my only known credentials. I am able to login successfully in the myAT&T app.

I saw similar posts about this, but none of them helped me. Any ideas?

ATTHelp

Community Support

 • 

195.7K Messages

3年前

We'd love to help you with your streaming app, @btp49er.

Did you try using another device? Are you sure you're using the correct ID? To make sure you're using the correct member ID to sign in, please find your User ID now.

We also suggest that you clear cache on your device, update browser or device operating system, uninstall the app, restart the device and then reinstall the app to see if that helps.

You can also view this great forum article to get tips on how to troubleshoot AT&T U-verse app not working.

We're here if you still need help.


Yetty, AT&T Community Specialist

 

New Member

 • 

5 Messages

Thanks for the response, so I tried the Find your User ID link, and the response email containing my user ID was the one I was using when attempting to login. However, the response email said:

Looks like you have more than 1 user ID.

How can I find what this other User ID is?

ATTHelp

Community Support

 • 

195.7K Messages

Hey @btp49er,

 

This time try the Forgot User ID option. The response email should give you all user IDs linked to your account. Then try signing in to the app with one of them.

 

Let us know how it goes!

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

I did the Forgot User ID, and the email response only gave me a single AT&T Access ID, and it was my primary email address which I have been using as my user name in my login attempts. This is the same email address that I can successfully login into myAT&T. Any other suggestions?

ATTHelp

Community Support

 • 

195.7K Messages

Hi,@btp49er.

 

Have you tried resetting your password for the U-verse  app?

 

Here is an article with instructions for resetting the password that is associated with your app.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

Yes, I have tried resetting my password and no luck. I have also tried multiple devices and am still unable to login.

New Member

 • 

5 Messages

3年前

So turned out I did not have another user ID. I used the chat feature and talked with a AT&T rep and they walked me through creating a new Member ID, which is an att.net email address. This email address is now linked to my account, and I had to use this as the username to successfully login to the UVerse app. I am now able to login to the app.

Lm2251

Contributor

 • 

15 Messages

10分前

I have an email att.net address and still can’t login. Help! This has gone on for 2 weeks. Have uninstalled installed, cleared cache, everything and no go. 

Lm2251

Contributor

 • 

15 Messages

10分前

Have tried everything for 2 weeks. Even called tech support and sucked another hour out of my life with no positive results. Help!

ATTHelp

Community Support

 • 

195.7K Messages

10分前

Hi, @Lm2251, thank you for reaching out about the U-Verse app.

 

We're aware that some customers are unable to sign in to the app and are doing our best to find a resolution.

 

We ask for your patience while we work to get the app back up and running.

 

If you need help with anything else in the meantime, just let us know.

 

Thank you for contacting the community forums team.

 

Aminah, AT&T Community Specialist

New Member

 • 

3 Messages

9分前

I am also having the same issue. Prior to a week ago (or so) everything was fine.  Going into uverse app on android yesterday, I was asked to login and it will not accept my @att.net email address username and password. These same credentials work fine when accessing att.com, and when authenticating my uverse account from within NBC Sports app and the Foxnow app. I have reinstalled the app, cleared the cache, etc., all to no resolution. I have also sucked an hour of my life trying to talk to phone reps who were no help at all. This needs to be fixed. Escalate it to the proper level and GET IT FIXED!

Lm2251

Contributor

 • 

15 Messages

9分前

Still down. After another 40 min. the tech answer is still trying to resolve. This has been over 2 months and we continue to pay without these promised services. Do we get a credit? Why is this taking so long? 

Also, getting through the phone tree and having to repeat the story at least twice is frustrating

New Member

 • 

3 Messages

9分前

OK @ATTHelp or Aminah, AT&T Community Specialist, or whoever may be listening... How much patience do you expect us to have? We are paying for a service and not getting what we are paying for.

gr8sho

ACE - Professor

 • 

3.7K Messages

9分前

@sloopy777 

Another path that has worked for some is to create a subaccount and using those credentials to login.  

New Member

 • 

3 Messages

9分前

Thanks for the tip, but did not help having and using an alternate user. I did another uninstall/reinstall today, and my credentials that didn't work yesterday now work. @Lm2251 - give this a go...

Frustrating, to say the least.

Lm2251

Contributor

 • 

15 Messages

9分前

Just tried. Uninstalled app, turned off iphone, restarted, reinstalled Uverse app and same error message. Ugh

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.