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ekel047's profile

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1 Message

Monday, June 25th, 2018 9:58 PM

Unable to Find an Old Charge

I was an Att&t Uverse customer about 8 years ago and closed my account about 5 years ago. I have recently had a credit ping claiming I owe a collections agency $91 on behalf of Att&t Uverse. My account is considered inactive and I am unable to log in to check any past bills for whatever balance they are claiming. I very distinctly remember closing the account in good standing and returning all the equipment. I also do not recall ever receiving a bill from Att&t saying otherwise.

 

How do I access my old account to verify this before contacting Att&t or the credit bureau to dispute this?  

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Community Support

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232.3K Messages

6 years ago

Greetings @ekel047,
 


Thank you for reaching out to the Community and Forums Team! I would be happy to share some information on this subject.



Please follow this link which provides detailed information into your inquiry.



I appreciate your time!



Jason, AT&T Community Specialist

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