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Sun, May 31, 2020 11:28 PM

U200 Package - Not Receiving Channels As Advertised

I switched my TV package from U450 to U200 yesterday. I selected the U200 package based on the package information provided on AT&T's channel lineup page. After switching to the U200 package, all local HD channels and many cable HD channels were no longer accessible. The now-blacked out channels are all shown as included in U200 on the channel lineup page. I wasted an hour speaking with two AT&T customer reps, who both told me that those channels are not included in U200, and attempted to sell me access to the channels for an additional $10 / month. Does AT&T routinely bait and switch customers?

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skeeterintexas

ACE - Expert

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14.6K Messages

a month ago

HD channels are included in NEW accounts and are $10 higher.

HD channels are included in U450 only. To get HD on other levels there's a $10 HD fee.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

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17.4K Messages

a month ago

To clarify what skeeter is saying, there are two different U-200 packages: One is $10/month higher and includes HD, the other doesn't. Which U-200 you get depends on when you signed up for U-verse, before a certain date, HD is a $10 option, after that date, it's not optional. The same is true for U-300. Neither you, nor the CSR, can see that there are two different versions of U-200 because your account can only get the one that applies to you.

The website is designed for new customer eyeballs, even though there is no such thing as a new U-verse customer now. I fought this battle for the same reason a few years ago. I was unable to convince them that it was important that existing customers see the correct HD story.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

24 days ago

HD is an extra charge.  However, the deceptive practice of stating "30 channels" doesn't tell you that 3/4 of the are infomercial channels and even include the "My Account" channel.  Shame on them for double-dipping; taking credit for including channels in our package and then collecting revenue from the companies doing the advertising.

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