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JimJack2014's profile

Tutor

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7 Messages

Tue, Sep 23, 2014 8:17 PM

TV plays for 10 seconds and then freezes up.

When I turn on my Uverse/TV, the picture plays for about 10-20 seconds and then freezes up. It doesn't respond to any buttons pressed on the remote or the Uverse unit itself. I've tried resetting it, unplugging it, everything. It starts back up, but then freezes again.

 

The wireless unit in the other rooms works just fine.

 

Any suggestions? Thank you!

aviewer

Expert

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10.1K Messages

8年前

The one that is problematic is not the DVR? Is it on COAX?

Problem could be a poor connection anywhere on the COAX.

Could be a bad box.

Check for bad/loose connection. Try a whole hose reboot -

Pull power on RG - DVR & others -

Restore RG power, wait for all green.

Restore DVR, wait for viewing.

Restore other STBs /WAP.

 

JefferMC

ACE - Expert

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29.8K Messages

8年前


@JimJack2014 wrote:

When I turn on my Uverse/TV, the picture plays for about 10-20 seconds and then freezes up. It doesn't respond to any buttons pressed on the remote or the Uverse unit itself. I've tried resetting it, unplugging it, everything. It starts back up, but then freezes again.

 

The wireless unit in the other rooms works just fine.

 

Any suggestions? Thank you!


Sounds like you've connected it through a router.  Have you?

 

Tutor

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7 Messages

8年前

Yeah the one that is having problems is on COAX. Just tried moving things around and making sure everything was plugged in correctly, but still having the same problem.

Tutor

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7 Messages

8年前

Yes, I believe it's connected through a router. The wireless one is in my bedroom and works find, and the one plugged into the wall in the living room is the one having problems.

Tutor

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7 Messages

8年前

fine*

JefferMC

ACE - Expert

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29.8K Messages

8年前

Can you provide a diagram of how things are configured?  I'm having a hard time picturing how it can be connected via Coax, yet be connected through a router.  If you can't do a drawing, then describe your whole network from the point it enters your home from the NID on the back.

 

Tutor

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7 Messages

8年前

I honestly have no clue what I'm talking about. I'll try to describe it the best I can:

The unit having problems is plugged into a wall with a thick white cord, which is what I assumed you guys meant by Coax.

 

Then I have one in my room that is a wireless TV receiever, and that one works fine.

JefferMC

ACE - Expert

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29.8K Messages

8年前

Do you know what's on the other end of where that thick white cord is connected?

Tutor

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7 Messages

8年前

It goes from the VIDEO IN on the box to something like this on the wall http://img.wonderhowto.com/img/03/87/63517605452054/0/make-super-secret-wall-safe-for-less-than-3.w654.jpg

JefferMC

ACE - Expert

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29.8K Messages

8年前

Oh.... that's the connection to the TV?  You said the "wireless on in the other rooms works just fine," so is this won also wireless, or is it connected to something other than the TV (and power)?

Tutor

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7 Messages

8年前

The one having problems has a coax cord into the wall, an HDMI into the TV, and a power cord into a surge strip.

 

The one in the bedroom that works just has the HDMI into the TV and the power cord into the wall. It also has a green "WiFi" display that is lit up, unlike the other one, so I just assumed it was wireless.

JefferMC

ACE - Expert

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29.8K Messages

8年前

Yep, the one that works fine sounds like it's wireless.  But I'm struggling with the one connected via coax.

Basically, what it sounds like the problem is that it is not getting the multicast stream that should be coming to it.  When you change channels, you start a process that brings two different video streams to your receiver.  One, which is normal IP unicast, starts nearly immediately and is what you watch initially.  At the same time, negotiation to begin a multicast IP stream  to the receiver is also begun, which takes at least a few seconds.  When the receiver gets the multicast stream, it syncs up with where it is in the unicast stream then switches to the multicast stream.  But if it never gets the multicast stream, then it freezes or goes black when the unicast stream quits after 10 or 20 seconds.

So, normallly what blocks the multicast stream is a third party router that gets installed between the Residential Gateway (RG, a/k/a "the modem") and your receiver.  But... since you have a coax feed, that's unlikely.

No idea where that coax behind the wall plate goes to?

 

Contributor

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1 Message

5年前

Hello,

 

I'm having the same problem. I'm not a tech, so I don't understand the terminologies.  All I can say is that the U-verse guy had my wireless receiver working, but when I moved it, it stopped functioning properly, freezes after 5-10 sec, change channels, works then freezes again...  I have a wireless receiver, I have a router, and the u-verse cable and DSL cables are plugged into a small box (extender the cable guy added) that the all the cables are plugged into, then a plug from that box to the router.  Ugh, I'm so confused.  I reset everything in the proper sequence, but still not working.  

 

 

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