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New Member

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4 Messages

Sat, Oct 17, 2020 3:17 PM

Tv loses signal

Every time we have our living room tv on and then turn on the bedroom tv, the living room tv loses signal. Has anyone else ever had this problem?

Responses

OttoPylot

ACE - Expert

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13K Messages

a month ago

WiFi or ethernet connected?

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New Member

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4 Messages

a month ago

WiFi. It has just started recently happening within the last couple months. 

OttoPylot

ACE - Expert

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13K Messages

a month ago

Any other WiFi devices have the same issues in either room? What are your speeds, actual and "up to"? Gateway or separate router and modem?

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browndk26

ACE - Professor

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3.1K Messages

a month ago

What internet speed plan do you have? Are computers in use when this happens? 

 

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New Member

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4 Messages

a month ago

No other devices have had problems and we were fine for over a year until this. I’m not sure about the speeds. We have the internet 1000 plan. There is one box in the bedroom with the router (or whatever it is) and the smaller gateway box. Then in the living room is the wifi box. I’m not much help because I don’t know much about it. 

browndk26

ACE - Professor

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3.1K Messages

a month ago

First step is unplug your gateway(router). Wait a minute and plug it back in. Once all green lights, check the TVs. If that doesn’t work. Unplug the dvr. Wait a minute and plug it back in. TVs fixed after this?

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gr8sho

ACE - Professor

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2.2K Messages

a month ago

In general, Uverse has been been very unstable lately for me, requiring devices to be restarted or rebooted more frequently.  
There is a way to configure the WAP to stay on a given  5GHz channel, and I won’t get into the specifics here, but doing so has helped signal loss issues substantially, but not completely.  I do agree rebooting the boxes will help at least temporarily in most cases.  I also suggest doing a site survey using an android device, WiFi analyzer, and see if there are any other routers interfering with the WAP.  

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Brand User
ATTHelp

Community Support

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140.5K Messages

a month ago

Hey, @cas06j. We'd be glad to help get your TVs working again!

 

Thanks to @OttoPylot, @browndk26, and @gr8sho for the help!

 

As they suggested, you'll first want to Restart your Gateway, and if it doesn't come back up after that, you can restart your DVR by unplugging it for a minute, and then plugging it back in.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

a month ago

Update - they’re sending us a new box so hopefully that will fix the problems! Thank y’all!

Brand User
ATTHelp

Community Support

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140.5K Messages

a month ago

Thanks for reaching out, @cas06j!

 

If you need help with your new receiver when it arrives, we'll be happy to assist you.

 

Aminah, AT&T Community Specialist

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