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1 Message

Sat, Jun 5, 2021 3:03 PM

Tv keeps freezing

I am having a problem with my uverse my tv keeps freezing and I have tried everything 

Accepted Solution

Official Solution

ACE - Expert

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23.6K Messages

2 years ago

Did you check your connections?  Did you reboot the receiver?  Did you reboot the gateway?  And then there's this from the Troubleshoot website:

Troubleshoot & Resolve from your U-verse TV
  1. Press Menu on your U-verse remote control.
  2. Use the down arrow to scroll to Help. ...
  3. Scroll down to Information and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Scroll to the service you want to troubleshoot (TV, internet, or phone).
  6. Press OK.

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

I wish I had one of these "everything" buttons that people keep trying.  Would save me so much time and effort over conducting step by step troubleshooting.

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