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3 Messages

Tue, Mar 24, 2020 12:31 AM

TV freezes

Almost all the time when I'm watching tv, the picture will freeze and then a second later it starts back. Anything I can do about it. Have tried rebooting it already

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ATTHelp

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121.1K Messages

2 months ago

Hey, @Redbmw1, let's see if we can get your TV working again.

 

Does this happen on multiple receivers, or just one? Since the receivers have to authenticate in the gateway first, we'd recommend Rebooting your Gateway, and then checking again to see if it still freezes.

 

Freezing can also be a sign of your equipment not getting enough power, so you should try plugging it into a different outlet, and making sure they are plugged directly into the outlet, and not in a surge protector.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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3 Messages

I did those things already. It's happening on all 3 tv sets. I called att and they are sending out another router to see if that is an issue. One att employee said that the lights on the router should all be solid. Another said that the top green light should be solid and the other 2 blinking. I dont know who is correct.
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ATTHelp

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121.1K Messages

2 months ago

Gotcha. 

 

Another thing to try, if one is in use, is removing our devices from surge protectors. Some have been known to cause pixelation. 

 

AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Thank you. I will try that if the new equipment doesnt work
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ATTHelp

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121.1K Messages

@Redbmw1.

 

Thank you for updating us, we will monitor this thread for any updates on this issue.

 

Let us know if you have any other questions or concerns.

 

Marc, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.