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Teacher

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4 Messages

Tue, Oct 10, 2017 7:34 PM

TV connection lost at same time each night

Every night my TV shuts down at exactly 1:01 a.m. while I am watching it . Five minutes later everything comes back on. All the titles recorded on my DVR disappear and then reappear. If I am watching a recording from my DVR, I have to completely restart the recording. It is very aggravating The wiFi signal on my boxes disappear during this time. It happens on all the TVs. Either the network is trying to do an update or the network is downloading copies of my DVR recordings. I have had U-verse techs out three times and had my Gateway replaced three times and my DVR replaced twice to no avail.  I wouldn't mind if this happened at 3 or 4 a.m., but I am usually up watching TV at 1 a.m.

Responses

Contributor

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1 Message

a year ago

They've admitted they have a log and can see my system is down every night after 1:00 Am.  It can be down over an hour.  It's been going on for several months.   

sherrb1158

Scholar

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79 Messages

a year ago

Wow. After about three years of being subscribed to multiple threads on
this same issue that is the FIRST time I've EVER heard AT&T acknowledge
that much. I gave up on them a long time ago on this problem after
countless hours on the phone and on the support forum. I was actually
surprised I was still subscribed to this thread, as I thought I removed
myself from all of them.

So, are they saying it's due to timer-based power fluctuations in your
home? (As if all of us would have the exact same problem at the same time.)

Tutor

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2 Messages

a year ago

Had three techs and one supervisor come out. We have one hard-wired box and two boxes connected by WiFi. Usually only the WiFi boxes are effected. They go out almost every night at either a minute or two after 11 PM or around 11:20-ish. It can take ten to forty minutesd for the signal to restore itself no matter whether we reboot, follow all the instructions, or not. The second tech who came out changed the boxes; no difference. First and third guy had no idea what was wrong. The supervisor didn't admit he knew what was wrong, but cryptically said he thought he knew how to fix it, but wouldn't tell us how. After he left the problem disappeared for several months. Now it has come back. We are getting tired of this. My wife is a night owl and this really has put her in a bad mood. We are paying for a service which is defective and appears to bed deliberately short-changing us on service. If my next call to the tech support does not result in a permanent solution we will switch back to Cox Cable. 

Contributor

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1 Message

a year ago

crazy! i just did a search bcuz for over 2 years my bedroom tv (second box) cuts out exactly at 11pm for about 3 minutes and then comes back on.  i get the message "uverse signal has been lost". I checked- it doesn't happen on the main tv downstairs. 3 techs came out. the last time i called, they mailed me a new box for my bedroom tv which i had to switch out, box up the old one, and take it to a UPS store. still no change 11pm EVERY NIGHT.

Contributor

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2 Messages

10 months ago

This is a known issue, as many have explained. You can only resolve this by cancelling att U-verse. Keep in mind that it happens every night at the same time. Hardware failure doesn’t happen at the same time each night. Only if we complain enough will they change their practices. I cancelled my U-verse and att phone along with my phone along with my parents. Maybe after losing $600 per month,  in revenue will they now get the point!

Contributor

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2 Messages

10 months ago

I am having the same PROBLEM and we haven't had the service an entire year, still a few months shy. We've had this issue since the second or third night since install. Happens occasionally with both boxes but mainly with the TV in our bedroom. 

 

I have health issues and therefor don't sleep a lot but every single night from 2am to 8am the box freezes. The power light starts to blink on the box, I get a plain blue screen (much like the blue screen of death on the computers) and then constant msgs asking if my HDMI cable is plugged in, then the box recycles the same msgs over and over again.

 We just had a tech out here, North Western Ohio, Toledo to be exact. And he found faulty wiring in the outlet from their tech who installed us originally. He told us that the two lines coming in one has like 80bps and the other had 50 and it was going off consistently which made the speed half of that 50 and so the first line was trying to make up for it.  After working at Comcast for 5 yrs many moons ago, I told him that we understood that but the explanation disnt explain why my box goes out every single night. He fixed the wiring and gave me his cell number and asked me to text him if it went down again and that if it did, he'd open another ticket and he and two of his supervisors and regional manager would all come back out here ASAP to speak with us.

 

I have already sent the text to the tech. It's expensive especially when it basically doesn't work for 12 hours of the 24. 

 

And why is it that we've had almost 10 other techs out here and 1 supervisor and none of the other techs checked the wiring inside the outlet???!? I saw the garbage connector that had been installed.

    The other thing that upsets me is why are they denying that they've never seen this before now, when my search in both Bing and Google gave me hundreds of people all complaining of this issue from all parts of the USA. 

 

We'll see what they have to say now. Especially when I confront them with these online complaints. 

Contributor

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2 Messages

9 months ago

We have tech coming out later today between noon and 2. When the call was placed to see about dropping TV because we figured it's cheaper to go with YouTube TV. They offered to send "another" tech because support claimed they see weak signal and that it's coming from outside.

 

Depending on what I'm told tomorrow we'll be going from there. 

But if the tech tries to tell me that he's never heard of this before I'm going to show them this site. 

Tutor

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6 Messages

a month ago

Has anyone noticed that there are no solutions offered or comments posted from anyone at ATT? It is June 24,2020 and I see posts regarding this problem going back years!!

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