Sylver's profile

Contributor

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7 Messages

Fri, Sep 7, 2018 1:59 AM

TV apps not allowing u-verse logins

New subscriber here. I am trying to set up the Roku apps for some of the channels I receive on U-verse. In some cases (HBO) it says I am not subscribed. In some cases (Disney, FYI) it says I am not allowed to receive the live stream. 

 

From looking over the messages here it seems this is a common issue, though I have not found any obvious solutions.

 

To clarify I am using my att id and password when prompted.

Accepted Solution

Official Solution

ATTHelp

Community Support

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180.5K Messages

3 y ago

Hi @Sylver

 

We'll do our best to help! Start by resetting your Access ID password and try signing into the apps again.

 

Let us know how it goes!

 

Aminah, AT&T Community Specialist

Contributor

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7 Messages

3 y ago

Good Morning,

 

I tried that and the system is still telling me:

 

Please Note

It appears that your AT&T U-verse subscription does not include HBO.

 

HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error, please contact AT&T at 1-800-ATT-2020 or visit http://www.att.com/uverse.

 

If you would like to sign up for HBO, you can do so directly from your television by going to channel 9910 and following the instructions. You may also call AT&T directly at 1-800-ATT-2020 or visit https://www.att.com/olam.

 

I just tried the new login on Disney Go and I can access the shows on there now (that is a plus). I was unable to access anything before, but there is no access to the live stream. The same thing applies to the Hallmark channels, and the ABC and NBC apps.

ATTHelp

Community Support

 • 

180.5K Messages

3 y ago

Hi @Sylver

 

Alright, we'll send you a Private Message to gather more details and see what we can do for you. Be sure to check your inbox for the message.

 

Aminah, AT&T Community Specialist

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