texastein5's profile

Contributor

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1 Message

Sunday, March 13th, 2016 4:45 PM

Trouble with Uverse TV apllications

Since I moved my Uverse account from Allen, Texas to Atlanta, Georgia, I get a not authorized user error on ALL TV apps such as ESPN3, Golf Channel Live, NBC Sports, etc that comes with my Uverse 300 package regardless of device. I have called both ESPN3 and Uverse tech support without any succes. I also followed advice from ATT UVersecare in AT&T Community Forums to uninstall the apps on my iPad (also performed a factory reset) and deleted cache, cookies & all history on the browser in my MackBook without success. The post said to provide the below information if I continue to get the error for further assistance.

 

Please help,

 

Roddy

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ACE - Expert

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34.9K Messages

8 years ago

@texastein5, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. You should not post your full name or any identifying or private information such as your account number in such a forum.   While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

 

Instead of writing a public post, you should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by (in a PM) including your name, Billing Account Number and the best way and time to reach you.  BTW, the account number you provided in your post is longer than the 9 digits I'd expect to see in a U-verse account number.

 

Expert

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20.4K Messages

8 years ago

@texastein5  Might check out this post:

 

https://forums.att.com/t5/U-verse-Applications/Watch-ESPN-App-Issue-quot-User-Not-Authorized-quot-Error/m-p/4322224#M6248

 

Good luck 😉

 

Chris
__________________________________________________________

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