hocktom's profile
hocktom
Rising Star
Helpful 1
Celestial 50!

Mentor

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77 Messages

Fri, May 8, 2015 10:33 PM

The online program listings now officially useless for any purpose whatsoever

The Uverse online TV listings grid is now completely broken.  To be functional the grid must have three elements visible at once -- (1) the channel numbers, (2) the program listings for those channels, and (3) the timeline.  In other words, the intersection of these three elements might show that (1) NBC is showing (2) Nightly News at (3) 5:30 PM .  For that to work, the timeline must remain fixed on top while you scroll down to reveal more channels, and you must be able to advance the timeline by scrolling to the right (or vice-versa) to see later programs.  It no longer does that.  The timeline is no longer fixed but scrolls with the program listings and so disappears off the top of the screen when you start moving down.  So almost as soon as you start scrolling, you no longer can see times at all, rendering the whole thing utterly useless.  It's pathetic.

 

uverse_guide_screenshot_050815.png

 

 

1 Attachment

mibrnsurg

Expert

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20.4K Messages

7 y前

@hocktom Probably changed w/this automatic sign-in I just encountered. 

 

Click the ATT Customer Care link in my signature, send the PM, explain your online programs situation, link your post.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

hocktom

Mentor

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77 Messages

7 y前

Thanks, I have done as you suggested.  Let's hope this time the results are better than they were with the calendar, which remains broken and still will not provide email alerts (reported at the first of 2015).

mibrnsurg

Expert

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20.4K Messages

7 y前


@hocktom wrote:

Thanks, I have done as you suggested.  Let's hope this time the results are better than they were with the calendar, which remains broken and still will not provide email alerts (reported at the first of 2015).


They don't do any email support anymore.  Suggest you go to gmail and use the google calendar, works great.   Forward all your ATT/Yahoo email to the gmail account. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

hocktom

Mentor

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77 Messages

7 y前

I appreciate your willingness to help, and I thank you for the first honest answer I've gotten to this query in five months, but your remedy is just sad.

hocktom

Mentor

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77 Messages

7 y前

Five days and no reply to the PM and no change in the online program listings.  It's still broken and totally useless.  I guess I can forget programming my DVR from a remote computer just like I can forget using my ATT/Yahoo email calendar.  Thanks.

Tutor

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11 Messages

7 y前

They (AT&T) just don't care.  I suspect there's someone in the management team that would care but I wonder if they even know they have a problem?

hocktom

Mentor

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77 Messages

7 y前

I've had a repair ticket for more than a week now.  No response.  Other threads are also appearing about this problem.  Do you think it's possible that AT&T actually thinks the guide can work the way it is?  Have they ever seen another guide?  Do they use it themselves?  How dense are they?

Contributor

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2 Messages

7 y前

I have reported this issue on chat support twice and am told they are "working on it" and I'll get a notification when it is fixed. I guess it isn't a really high priority.

mibrnsurg

Expert

 • 

20.4K Messages

7 y前


@hocktom wrote:

I've had a repair ticket for more than a week now.  No response.  Other threads are also appearing about this problem.  Do you think it's possible that AT&T actually thinks the guide can work the way it is?  Have they ever seen another guide?  Do they use it themselves?  How dense are they?


They probably have to wade through 10,000s of lines of code to try and find what is happening and what will happen when they change it to the correct operation.   This is not an overnight repair. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

hocktom

Mentor

 • 

77 Messages

7 y前



They probably have to wade through 10,000s of lines of code to try and find what is happening and what will happen when they change it to the correct operation.   This is not an overnight repair. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


I've got a much simpler solution -- roll back the guide to the last version that actually worked, and, before rolling out another new and "improved" version, make sure the shiny new feature doesn't trash the basic operation of the guide.  It doesn't help to make it more convenient to access a guide that doesn't work.  And it's hard to tell if it works if you don't test it -- properly. Those thousands of lines of code should never have gone live in the first place.

 

Even more importantly, if AT&T recognized a problem from the outset, they should have put a sign on it.  Why do I and a dozen other users have to spend hours trying to get someone to acknowledge that there IS a problem? I've spent two or three hours on this cr@p.  What would happen if we didn't complain?.

dwinth

ACE - Professor

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2.4K Messages

7 y前

I guess my Guide never updated because it looks like it has always looked. There are no channel symbols like in the photo, just the channel number and name as it always has been.

 

Never mind, you were talking about the online guide, not the one on the television. I see exactly what you are talking about . I never use the online guide. I use the guide on television and the guide on the U-verse app.

 

__________________________________________________________________________

 

fredziffel

Scholar

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109 Messages

7 y前

The customer service with at&t is dreadful and has been since SBC became at&t. While I know they had to change to compete they apparently forgot a few of us actually appreciate contacting people that have the ability to speak English CLEARLY and have the ability to actually help instead of reading from a script. Maybe one day Randal will realize customers will go to the provider they are happyiest with since they all pretty much cost the same.

Contributor

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2 Messages

7 y前

This now appears to be fixed....for me anyways.

 

pedrochin

Guru

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638 Messages

7 y前

The online tv guide is working for me too. Only the channel rows scroll up and down, leaving the "time" row static at the top. Nice, but I never use it...I just use the guide on the tv with my remote.

JefferMC

ACE - Expert

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29.3K Messages

7 y前

Yes, this was fixed about June 5th.  There was another thread, and I posted a reply saying it was fixed in that thread, but I apparently missed this one.

 

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