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Tutor

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2 Messages

Sun, Apr 23, 2017 4:26 AM

The free HBO/Cinemax weekend preview is not working.

The free HBO/Cinemax weekend preview is no longer working on my TV. It was fine last night, but not now. I chatted with an agent who told me it must be a channel mismatch error and to try again in a few hours. It's 12:24 am here. I would like to watch now, not at 3am in the morning. This is certainly not encouraging me to subscribe to HBO/Cinemax through AT&T. Is anyone else having this problem?

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Accepted Solution

Official Solution

skeeterintexas

ACE - Expert

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14.9K Messages

3 years ago

Reboot your DVR.  If that doesn't work, try rebooting the RG.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

3 years ago

Thank you. I was waiting to reboot until the show I was recording (on another channel) was over. The reboot worked.

ACE - Expert

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14.9K Messages

3 years ago

When in doubt, reboot.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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