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Community Support

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2.6K Messages

Wed, Nov 1, 2017 7:51 PM

Streaming, Guide Info and DVR Management no longer Available via Website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Responses

gr8sho

ACE - Professor

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2.8K Messages

4 y ago

I'll double-down on the skepticism.  If there was intent to continue to provide a Windows based solution and to "improve" the overall experience, why take the current site down?  

StevieJ

Mentor

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59 Messages

4 y ago

Can anyone tell me is uverse.com (& uverse.com/guide etc) no longer available as a website accessible on a browser from outside the home network? I usually log in from work to schedule a recording but today I'm being taken to: www.att.com/tv/watch-uverse-app.html  where I'm seeing the following message:

 

U-verse on the go

Download the U-verse app today for your iOS, Android, or Amazon devices

Take the U-verse experience with you with the U-verse app. Watch Live TV and On Demand shows, manage your DVR, and use the app as a remote control.*

Just log in with your U-verse account credentials and start streaming! Don't have a myAT&T login? Register today.

AT&T wireless postpaid customers can stream data free TV with the U-verse app.1 Get details about streaming TV on your devices using the app. 

Learn more about how TV features go anywhere with the U-verse app.

 

Looks like the only way now to access the site/materials is via the app? Wow, very sad & pathetic ATT. From day to day we never know what's suddenly W/O ANY notice going to change at ATT. Thanks for not allowing me to record a lousy show. There's no WEBSITE forum so dont know which forum to choose, doesnt matter because I know I'm wasting my time.

JefferMC

ACE - Expert

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24.1K Messages

4 y ago

Yes, the site previously reached at Uverse.com was shutdown October 31, 2017.  There had been a banner on the site for a month warning any visitor of this.  There was a notice posted with the monthly channel notifications that it might go away as early as the end of May, so "W/O ANY notice" doesn't apply here.

What, if anything, they'll do to replace it (other than iOS and Android apps) is anyone's guess at this point.  You can still stream shows from the channel provider's website.  Or use your TV and U-verse Receiver.

 

 

Tutor

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4 Messages

4 y ago

Yes, this is a huge unforced error.  I have no need for streaming access from my desktop, but I used the guide and browser-based DVR controls every single day.  AT&T, if you're listening, this is causing one more subscriber to consider leaving.

Tutor

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1 Message

4 y ago

Why is it that Directv customers can still watch online but you decide to take away Uverse ability to watch online?

JefferMC

ACE - Expert

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24.1K Messages

4 y ago


@taa_uv wrote:

Yes, this is a huge unforced error.  I have no need for streaming access from my desktop, but I used the guide and browser-based DVR controls every single day.  AT&T, if you're listening, this is causing one more subscriber to consider leaving.


You don't know that it wasn't forced or by what.

 

Someone reported in another thread the TitanTV web site can give you a U-verse TV schedule for some locations.

 

Tutor

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9 Messages

4 y ago

AMEN!

Tutor

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9 Messages

4 y ago

I don't understand the fascination with the "mouse screens".

Mentor

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2 Messages

4 y ago

I use the Uverse programming guide everyday to program my DVR unit for the shows I like and it's now gone.  It was always at "uverse.com/guide" and now everything you try like just "uverse.com" by itself, transfers to your AT&T account.  It was a much easier way to program the DVR than using the remote control on the TV.

gofer6064

Scholar

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286 Messages

4 y ago

Program guide.

Tutor

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4 Messages

4 y ago

If this move were forced, I think we would have seen both notification in advance and simple explanations afterwards in contacts with customer support.

Getting the schedule isn't the problem.  I already use Schedules Direct for that.  It's being unable to control the DVR that's the issue.  (It may not be obvious if you're not accustomed to it, but the web interface often also requires the use of the Guide for that.)

JefferMC

ACE - Expert

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24.1K Messages

4 y ago

I used the Remote Web Access for a while before the Android app came out. So, yes, I realize you need to the guide to set recordings up.  Once the app came out, I found myself using the app instead of the web site, because I can use it wherever: if I think about a game I'm going to miss while at lunch, I can use the app to record it from the restaurant. I think that has been true for the vast majority, and the people who actively used the website had dwindled to an even tinier fraction of the U-verse user base (which is itself being shrunk by people moving to DIRECTV, DIRECTV NOW, or other places).

The notice could have been clearer that the entire site was going away, rather than some of the specific functionality that was mentioned (i.e. in the original announcement, only streaming was really pointed out).

Tutor

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4 Messages

4 y ago

Well, the effect is to take something that once was easy, and make it harder (forced to use small screen when large screen was available previously, forced to use poor keyboard when excellent one was available previously, no longer able to have IMDB or other information sources on screen at the same time as the DVR controls, and so on).  And at a somewhat higher level of concern, taking something that once was available through open protocols and locking it into a proprietary app.  I wouldn't be surprised to learn that this was done to capture some additional personal information or ad exposure that will be sold.  And all of this without even the courtesy of advance notice.

I've been thinking my RG was handling DHCP requests really slowly lately.  I guess losing web access to the DVR is just another reminder that it's time to look again at Comcast and at cord-cutting.

gr8sho

ACE - Professor

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2.8K Messages

4 y ago

Lots of us are. Putting aside this U-verse.com debacle, I do like their IPTV service. 

The main problem for me is being stuck on copper. Getting impatient for fiber. 

Teacher

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10 Messages

4 y ago

Like you I am technical and I consider myself a Windows SME. Yes, I can stream individual provider websites on my Windows 10 tablets, PC's. I also have U300.

Besides the guide with a single interface the biggest advantage to using the Dead Uverse site OR Uverse apps within your home is that ATT does not count the bandwidth use against our 1TB plan.
-Stu

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