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Community Support

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2.6K Messages

Wed, Nov 1, 2017 7:51 PM

Streaming, Guide Info and DVR Management no longer Available via Website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Responses

JackDog

Tutor

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10 Messages

4 y ago

This is my situation, as well.  I received MS-NBC on the FireTV until the U-verse release in April 2017, when it stopped being available on the App menu.  I chatted with the  Support desk on multiple occasions and never received a straight explanation why it went away or if it would be restored.  The last "tech" I chatted with said it was Amazon's problem and  they would have to restore it to their release.  I couldn't even find someone to converse with at Amazon.

Kong57

Guru

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642 Messages

4 y ago

This makes me very unhappy Smiley Frustrated

Teacher

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11 Messages

4 y ago

 

Edited to correct my error.....

I am in the same situation as previous posters. I use windows machines at home and away to access Uverse.com for TV...

My android phone is the only device registered and the screen is too small

An ATT app for windows would work for me... Also DVR access with the app would be a plus....

 

 

JefferMC

ACE - Expert

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24.1K Messages

4 y ago


@FlatEarther wrote:

The only reason I can imagine for this change is to force customers to pay a monthly fee ($10 each) to add registered devices.

 

...

 


Your statement makes no sense.  I understand the message said "your device is not registered" on the emulator, but I think that meant that it wasn't a supported hardware platform, not that you needed to add it to your Wireless Plan.  You can use the Android App on any Android Phone or Tablet, and/or iPhone or iPad, not to mention that there is also a Amazon Fire TV App, over Wi-Fi.  There is no need to add anything new to your Wireless Plan (unless your desktop was on your wireless plan?).

I'm not happy about this, but I am glad that the mobile platform hasn't been canned.  Yet.

 

Teacher

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11 Messages

4 y ago

My bad. You are correct sir. My apologies.....

 

So when can we expect a Windows 10 app for Uverse?

 

Can anyone recommend an android emulator that works with the Uverse app?

 

 

 

JefferMC

ACE - Expert

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24.1K Messages

4 y ago


@FlatEarther wrote:

... 

So when can we expect a Windows 10 app for Uverse?

 

 


A fair question.  Unfortunately, I don't think they freed up their U-verse.COM resources in order to put them on a Windows team (would like to be wrong there, but...).  Microsoft just admitted that they're shutting down the Phone platform, which makes it even harder to get people interested in development for Windows.  DIRECTV and U-verse TV are supposed to be moving to a common platform.  I actually think this is why U-verse.COM is being shutdown; so that they can work on developing the combined DIRECTV/U-Verse solution.  Of course, it could be that U-verse TV becomes DIRECTV NOW (which would not make me a happy camper at all, unless they somehow keep the multicast architecture for AT&T Internet customers).

Mentor

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50 Messages

4 y ago

It seems at&t is giving up on the uverse now our new residential gateway bgw 210 just has the at&t logo on it not the uverse logo. Also the new interface just has the at&t logo on it. Also notice that the interactive selection has been reduced. Miss the weather radar they used to have for the interactive. part. Our fiber service itself with uverse is extremely reliable.  We have fiber to the house.  Had it a year almost now.

JefferMC

ACE - Expert

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24.1K Messages

4 y ago

AT&T started phasing out the U-verse brand name some time ago (like about this time last year), starting with Internet and VOIP.  AT&T says that they also intend to phase out the DIRECTV brand name as well.  We'll see.

 

gr8sho

ACE - Professor

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2.8K Messages

4 y ago

I agree it's mixed at best.  Most all the streaming apps that require ISP authentication still refer to us as ATT Uverse users.  This forum also still refers to Uverse btw, as does the app on my iPhone and the apps on my AFTV and tablet.  Oh, and of course there's always the venerable logo when booting up the settop boxes.

To me it's a don't care.  

In general the IPTV technology works very well for me.  What doesn't work so well is streaming Uverse to devices other than settop boxes.  For instance within Windows which is what this thread originally started off about.  However sometimes having slight choppy streaming is better than having no streaming at all.  

Tutor

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2 Messages

4 y ago

Thank you very much for explaining AT&T is yet again, failing as a "service" provider. This is a huge deal to me!!!! I use my laptop as an easily mobile tv. Here I was complaining that AT&T didn't offer all channels and all DVR programs. It didn't cross my mind that you could be so backwards as to offer NO channels and NO DVR programs. Going to each channel's online programming, if it exists, as if that is an equivalent option, is ridiculous. I am very, very, very disappointed to say the least.

 

AT&T, please know that many more people think the same. They just don't want to go to the trouble of signing up for the community ... community of losers that is. (I'm normally a very polite, positive person but this is just idiocy!!!)

 

My high-rise switched from another carrier to AT&T. I didn't pay attention at the time, but I definitely will be paying attention when the contract runs out. With the other service, you could watch every channel offered as well as all DVR programs. I might start a petition to break the AT&T contract. Let's pay up and get a service that actually offers basic amenities. Please reconsider AT&T. If I were a single payer, this alone would be enough to overlook AT&T as an option.

Contributor

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1 Message

4 y ago

I was already considering changing back to Xfinity and this did it. I just re-installed the Uverse app on my FireTV the other day and the live TV channel list is VERY small compared to when you login via browser. I logged in with the same credentials and don't have access to the same channels- what kinda crap is that? All I wanted to do was to continue watching BeiN Sports. AT&T was lucky and held on to me because PS Vue dropped BieN Sports but this is a dumb decision if you won't even have everything available across the board.

They just set themselves up to lose even more customers

Tutor

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4 Messages

4 y ago

I use a MacBook Air to stream my u-verse content. None of the (dis-)service people I talked with in 3 different attempts could even locate this announcement. So, step 1 was convincing them it is there. When I told them the screen on my iphone is 2x3 inches - way too small to actually watch anything - they had nothing to say. A tech person said I could use a fire-wire to connect my phone to the computer, but it turns out that won't work. Sorry, AT&T I have an "old" iphone. Hey. It works. Lastly, they sent me an email with a link to ITunes saying there would be a downloadable app, even though I told them there wasn't one. And there isn't one. I'm so fed up with AT&T. Zero results in the attempts to communicate with someone about the. They refused to make a Case # or to start an "escalation." Instead, I got a low-level "manager," who was less than useful.

It will cost me $180 to get out of the rest of my cable subscription with this useless corporation. It will be money well spent. I'm open to suggestions of other cable providers (or cord-cutting ideas) from any other outraged readers.

Teacher

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10 Messages

4 y ago

I have had a couple of calls into customer service on this topic. I have been a customer of ATT Gigapower and uVerse for about 8 months.  Streaming on my home office PC was and is a requirement for me.  Either ATT provide a Windows app or continue to support browser streaming.  On November 1st I will be calling to cancel my service with ATT as uVerse is no longer acceptable to me.  The ATT support reps in the uVerse and Gigapower area were clueless to this change.  I probably spent more than two hours on the phone with them and wound up explaining their own announcement.  Get ready for a fight ATT!

 

BTW/  The new DirectTV solution does not have a Windows app either.

Contributor

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2 Messages

4 y ago

Can anyone explain why after today we will no longer be able to watch Uverse Tv on PC's? I work from home and I don't have room in my office for a tv so I have been using my personal computer to stream U-verse for a while now. When this leaves, it will take away a valuable service from me. My smartphone and tablet are too small for me to effectively watch tv while I work. Was there ever a reason provided for this change? I think it is a great disservice to customers.

 

Thanks,

 

sirrooke

Mentor

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39 Messages

4 y ago

It's looks like AT&T has done a dreaded "revamp" of their website as of 1 Nov 2017.

 

The online Uverse TV Guide has vanished from http://uverse.com/uv/guide

 

Where now can we find the UVerse TV Program Guide on the website?

 

Thanks

 

 

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