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Community Support

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2.6K Messages

Wed, Nov 1, 2017 7:51 PM

Streaming, Guide Info and DVR Management no longer Available via Website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Teacher

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4 Messages

4 y ago

To all AT&T customer care personnel, decision-makers, and anyone who truly cares about the customers,

 

Please do us all a favor and actually read what we are saying , in these forums and get the message to all your decision makers.  I will put it as simply as I can in case there was any confusion.

 

There are many subscribers who relied on the ability to watch U-Verse programming via their computers, NOT a mobile device, for various reasons.  Many of us who travel encountered this right away.  We are not pleased!  Your "business decision" to remove the web access to programming/recordings had a significant negative impact on a large number of your customer base and you risk losing many of us to your competitors. 

 

 

You keep professing a dedication to enhancing the customer experience, yet you take away a very useful and used aspect of our service.  Please explain how that makes sense, because I just do not see the logic.  Again, you need to read all the comments on this topic to truly appreciate the effects on the customer.

 

Also, stop replying with the same canned answers.  We all know about the ability to watch U-Verse on mobile devices.  Bottom line: We do not want to be forced to watch something on a tiny screen. 

 

 

Tutor

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5 Messages

4 y ago

Very well said.  Although, like with all the other comments, yours too will fall on deaf ears.

Teacher

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4 Messages

4 y ago

You may be right, but I cannot leave these this unsaid.

Mentor

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11 Messages

4 y ago

Well said. Unfortunately the only way to be heard now, is to switch carriers. It has been too long that we to be held hostage, paying for a service that was taken from us. As another comment falls on deaf ears.

Tutor

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1 Message

4 y ago

It is absurd they took away the ability to stream over laptop. I' a very angry customer. I don't have or want a tablet and don't watch shows on my phone. I'm going to switch back to Xfinity.

Teacher

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13 Messages

4 y ago

It would seem they'd rather sell AT&T Unlimited subscriptions for streaming than allow streaming from a web page, or for some reason allow setting's one DVR via a web page.  I understand it's a business move, but if it angers a lot of customers and loses you business, is it a good move?  I don't care so much for the streaming, but I did use the DVR functionality regularly.  Port the UVerse Android app over the Windows 10, or a least put the DVR management features back up on a website.  People with *any* version of Windows will appreciate that.  We don't all have tablets, after all, or want to watch movies on our phones, which, guess what, might not be Apple or Android (You DO remember happily selling me 3 different Windows phones, don't you AT&T?)

 

As much as it pains my, I've been looking at Xfinity.  I'm not going to DirectV as it seems like a downgrade in terms of reliability.  Several friends have it, and report a lot of weather-related issues.  To be fair, Dish Network users tell me the same thing.  My UVerse has only gone out once in 7 years due to weather, and that was a direct lightning strike that took out the gateway.

Tutor

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5 Messages

4 y ago

Correct. Plus I don't care being lied to. I contacted them about it and was told by two different people it was temporary.

Teacher

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13 Messages

3 y ago

So, another month goes by, and still no progress.  Could we just get a Windows UWP app that does what the iOS and Android app does?  I mean, it's not like you guys don't know how to write Windows apps.  You've got "myATT" for Windows that allows us to pay our bill.  Funny, you want to insure we can pay our bill, but don't care if we are able to make full use of the service.

 

Reminds me of an old joke from Laugh-In.  "We're the phone company.  We don't care.  We don't have to."

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