haysp's profile

New Member

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3 Messages

Tuesday, November 22nd, 2022 2:14 PM

Stingray Music

Stingray Music error "player could not be tuned to unexpected error"  I have have unplugged TV from box, reset box and still having issue.  

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

2 months ago

Let's get your music going again, @haysp!

 

We see that you've unplugged your TV and that didn't work. Next let's have you reset your gateway. This can fix numerous issues such as the one you are experiencing.

 

You can follow these steps:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Let us know if this helps! If not we have  few more things we can try,

 

CalebP, AT&T Community Specialist 

ACE - Professor

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6.7K Messages

2 months ago

Do you have AT&T internet?

New Member

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3 Messages

2 months ago

Yes

New Member

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3 Messages

2 months ago

It worked, thank you!

ATTHelp

Community Support

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207.2K Messages

2 months ago

We're glad to hear that, @haysp!

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for visiting the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

ACE - Professor

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6.7K Messages

2 months ago

When in doubt, restart!

(Not just for TV, but any electronic device.)

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